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Contact Centre

Meeting Rising Expectations for Customer Experience

June 17, 2019
Avatar Rebekah Carter

Calabrio Acquires Teleopti for CX Intelligence

June 14, 2019
Avatar Rebekah Carter

Talkdesk Hybrid Spaces Launched During CX Tour London

June 14, 2019
Avatar Patrick Watson

Verint Launches New Voice of the Customer Cloud Solution

June 13, 2019
Rene Millman Rene Millman

Voice Recognition: The Key to Better Security?

June 13, 2019
Rene Millman Rene Millman

DaVinci: The Only Full-Spectrum Hybrid Platform

June 12, 2019
Avatar Rob Scott

Freshworks Studies the Evolution of Customer Experience

June 12, 2019
Avatar Rebekah Carter

Verint Improves Data Security for Financial Brand

June 10, 2019
Avatar Rebekah Carter

Akixi Enters the Cisco Solution Partner Program

June 7, 2019
Avatar Rebekah Carter

Five9 Reports Best Year Ever

June 7, 2019
Moshe Beauford Moshe Beauford

The Call Recording Market is Booming says Tollring

June 7, 2019
Avatar Rob Scott

NICE InContact Omnichannel Routing Review

June 7, 2019
Avatar Rebekah Carter

Red Box Launches OEM Partnership with Nuance

June 6, 2019
Avatar Rebekah Carter

Tollring Introduces KPI Insights for SMEs

June 6, 2019
Avatar Rebekah Carter

Exploring Enterprise Trends with Avaya

June 6, 2019
Avatar Rob Scott

Smartphones & Automation: Revolutionising the Contact Centre

June 5, 2019
Guest Blogger Guest Blogger

Inference Recognised as Intelligent Virtual Agent Leader

June 5, 2019
Avatar Rebekah Carter

Storing and Organising Call Analytics

June 3, 2019
Guest Blogger Guest Blogger

VanillaIP Invests in CX with Akixi Partnership

June 3, 2019
Avatar Rebekah Carter

What’s in Your Dark Data?

May 30, 2019
Avatar Rebekah Carter
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Latest comments

Five9 Reports Best Year Ever

Shouldn't we expect a company as young as Five9 in a market that's as under-penetrated as cloud contact center to have its "best year ever" every year for the next several years? …

18:11, 14 Jun 2019