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Contact Centre

Genesys Strives to Make Agents Into Superheroes

July 18, 2019

The View from CCW: Humans & AI Team Up to Improve CX

July 17, 2019

UJET Reveals New Enhancements to Customer Support Platform

July 16, 2019

Employees are Ready to Embrace Automation Tech

July 16, 2019

Talkdesk Accelerates DX with Talkdesk Boost

July 12, 2019

RingCentral Helps the Retail Space to Evolve

July 12, 2019

Giving Power to Customer Service

July 11, 2019

Semafone Delivers Secure Cardprotect Relay+

July 11, 2019

Vonage Builds New Partnership with SendinBlue

July 11, 2019

Out Loud: How AMC Technology Helps with Charitable Challenges

July 11, 2019
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How to Jump-Start Your Omni-Digital Strategy

July 10, 2019
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Unlocking Microsoft Teams APIs will Unleash CX Success

July 9, 2019

8×8 Launches Contact Centre at Customer Contact Week

July 5, 2019

Comm100 Launches AI-enabled Agent Assist

July 5, 2019

Talking Acquisitions, Growth and more with Vonage

July 4, 2019

Red Box and Tethr Announce New Partnership

July 3, 2019
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Our Latest Contact Centre Buyer’s Guide is Out Now

July 3, 2019

Krisp.ai Aims to Take the Noise out of Voice Calls

July 3, 2019

Out Loud: The Inside Track on Xarios Dimensions

July 2, 2019
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Dubber Brings Call Analytics to iOS and Android

July 1, 2019
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Latest comments

The View from CCW: Humans & AI Team Up to Improve CX

If you as a business don’t invest in chatbot technology, training and improvement then you must brace yourself and see your loyal customers departing from you and going towards a…

06:01, 17 Jul 2019