Leader in the development of proactive solutions for unified communications network monitoring and performance management software, Nectar Services, recently made an exciting announcement at Microsoft Ignite. Nectar is introducing Nectar Diagnostics for Teams Direct Routing. This solution will provide IT administrators with complete visibility into the crucial factors that impact the health and consistency of the communications environment.
The solution will help companies to maintain better end-user experiences, with advanced support for Microsoft Phone System direct routing. This offering is also Nectar’s first step into a more comprehensive Microsoft Teams support strategy that will grow in the months to come.
As more companies continue to move into cloud-based platforms for telephony and collaboration, like Microsoft Teams, Nectar will help IT groups to troubleshoot common issues and support better communication connections. The solution will also give service providers the confidence that their direct routing solutions are functioning properly. Nectar Diagnostics will save time by allowing IT to identify issues rapidly and provide evidence of any signalling issues that harm call quality.
Real-Time Troubleshooting for Direct Routing
With API access and packet analysing technology, Nectar Diagnostics creates real-time complete call trouble-shooting records for every session that they engage in with companies, regardless of platform type or client. The solution collects session metadata that relates to things like jitter, packet loss, echo, delay, MOS and other key metrics too. This advanced method separates Nectar from other platforms that rely on traceroute and synthetic data to estimate session health.
Nectar’s long-standing leadership in the troubleshooting arena has allowed it to access and deliver powerful data across a variety of call and collaboration platforms. The support of Microsoft Teams Direct Routing is a natural step forward for the brand, according to the Chief Technology Officer for Nectar, Joe Fuccillo. As companies continue to commit to Microsoft platforms for meetings and collaboration purposes, they often consider moving to Microsoft Teams. However, until now, these companies have lacked the visibility that they needed into the health of their telephony solutions. The new Nectar offering will help businesses make their shift into the cloud.
