Eyeson Review: Plug-in Video Conferencing for Every Occasion
Read our Eyeson video conferencing review
Few UC software applications are developed these days without some sort of plug-in compatibility with one third party platform or other.
Making it possible to access your UC suite and launch calls, conferences, chat or collaboration sessions directly from within your CRM or productivity platform is viewed as a major selling point that is verging on an essential feature. Why ask users to have to open a separate application to communicate when they can click on the tools they need within the software they use the majority of the time?
Most products include this kind of plug-in compatibility, and perhaps make their APIs available for those who want to programme their own, as a nod to a world where everyone should be able to communicate digitally with everyone else, no matter what software they are running. But the direction of travel, with the emergence of open standards architecture and UCaaS/CPaaS, is moving beyond merely giving a nod to this kind of approach.
For some, interoperability is the very future of unified communications.
You could put Eyeson in this category. Rebranded from Visocon earlier this year, the company’s stated objective is to set new – presumably open – standards in real-time video conferencing and collaboration for business. It earned the accolade ‘Cool Vendor’ from Gartner this year, confirming it is doing something right in its efforts to disrupt the video conferencing category.
For Eyeson, plug-in compatibility is more than a nice bonus extra. It is the whole point. The company offers a single platform, a cloud-based video conferencing and collaboration suite, which is accessed in one of two ways. It is available as a browser-based app, which requires no download and can be used for free. Or, you install it as a plug-in for your favourite programme, of which there are currently 13 supported.
The result? HD quality video conferencing, with unlimited participant numbers, available from any device browser, or via single-click launch from some of the world’s most popular business software platforms. Let’s take a closer look at just what Eyeson has to offer.
What can it do?
Eyeson is a cloud-based video meeting and webinar software platform designed to provide straightforward access to video conferencing in a wide variety of circumstances. One of Eyeson’s main focuses is providing a flexible video solution to different teams and departments via direct plug-ins to popular software platforms. These include:
- Jira: Software developers working on Jira can connect remotely via video link using the Eyeson plug-in, with a ‘daily scrum’ feature for running regular team catch-up meetings
- Slack: Adding the Eyeson widget to the popular web-based team collaboration platform adds HD video meetings to the IM, call and file sharing capabilities
- Trello: Similar to Slack, video meetings can be launched directly from within this task-based team collaboration app.
- Salesforce: Run from Salesforce, Eyeson can be used both to hold team video conferences and to launch webinars targeting clients and customers. Participation data is automatically logged
- YouTube / Facebook: Webinars can be streamed live directly to your social media contacts on YouTube and Facebook
- ZenDesk / FreshDesk / TalkDesk: Adds video to your customer support contact options.
- Google Calendars: The Eyeson plug-in means video conferences can be scheduled directly from within Calendars
- Dropbox / Google Drive: Allows recordings of meetings and webinars to be archived
Thanks to what Eyeson describes as ‘single stream’ technology, its platform delivers HD quality video regardless of the number of participants. It operates via a system of meeting rooms. Video feed from up to nine participants can be streamed simultaneously in any one room, but an unlimited number of ‘viewers’ can be in the room taking part via chat or voice.
Access to an Eyeson room is as straightforward as it gets, a simple log in on a web browser, or one-click via an in-app widget. Thanks to Eyeson’s browser-based platform, guests can also be added via a single click, without the need for registration or installation of any apps. Eyeson is fully optimised for mobile, providing the same HD quality and collaborative experience regardless of what device you use.
With built-in support for screen and document sharing, Eyeson is also designed to support presentations. Webinars are delivered as live video streams, even if you are sharing a presentation document rather than filming yourself. You can broadcast via YouTube or Facebook, and have the option to register participants.
Eyeson also supports two-way interaction in webinars, ideal for training and education. Eyeson rooms can be co-opted into virtual ‘learning rooms’, combining instruction, work sharing and feedback in groups.
What do we like?
Not only has Eyeson struck on an innovative idea by basing its delivery model around third party plug-ins, it has also thought extremely carefully about use cases. Each integration has been well thought out to offer a practical video conferencing solution to different teams and areas of operation. The way Eyeson has mapped out how it can be used for training and education, team workflow, human resources, customer support and so on demonstrates an impressive depth of thinking behind the product, and results in a very handy set of practical suggestions for customers.
Overall, the ease of access, support for unlimited participants, uncompromised HD quality and support for livestream broadcasting are all highly impressive.
Who is it for?
Eyeson is designed to be flexible and to bring video conferencing into a wide range of use cases. Certainly if you already use one of the third party platforms it integrates with, it offers an easy way to step up to HD quality video conferencing. As a cloud-based software platform, Eyeson is for those looking for a video conferencing solution to sit on top of existing hardware and infrastructure, and is probably most useful for those looking to use individual devices – laptops, tablets, smartphones – rather than dedicated video conferencing equipment.
What is it compatible with?
As well as the pre-configured integrations outlined above, Eyeson also makes its APIs available so further plug-ins can be programmed for chosen software.
What does it cost?
Eyeson can be used for free, giving you access to two virtual meeting rooms and storage for up to 48 hours of meeting history. The paid package, priced in US dollars, starts at $10 a month, providing unlimited rooms and meeting history.
UC Today Opinion
For most end users of communications technology, simplicity is key. Yes the ability to hold live virtual meetings with large groups of contacts spread out all over the world is appealing, but if the gear you need to do it is complex to set up, difficult to use and extortionately expensive, many businesses can do without it.
Eyeson delivers exactly what these sort of businesses want – a straightforward, easy access video conferencing solution that doesn’t compromise on quality. Making full use of the capabilities of Cloud and the latest RTC technologies, Eyeson manages to combine power, flexibility and simplicity that delivers video communication exactly where business users want it – a click of the mouse away.