Contact Centre

Shift from Inbound Calls to Call Back Queues Predicted

December 14, 2018
Stephen Dykes

UC Today – Media Partners for Call &...

December 12, 2018
Rob Scott

Music to UCaaS Ears? The Audio Productions...

December 10, 2018
Rob Scott

Contact Centre Trends 2019

December 6, 2018
Rob Scott

Cloud vs On-Premises: The Struggle for Call Recording...

June 27, 2017
Ian Taylor Ian Taylor

Freespee Introduces First Data-Powered CC App

December 14, 2018
Rebekah Carter

Mondago Launches Go Wallboard V3.0

December 12, 2018
Stephen Dykes

Dialpad Kick Off 2019 Early with AI Call Centre

December 12, 2018
Dominic Kent Dominic Kent

CCaaS Trends 2019: Contact Centre as a Service

December 4, 2018
Rob Scott

Foehn’s 10 Reasons To Change Your Contact Centre

November 30, 2018
Dominic Kent Dominic Kent

Zailab Share the Benefits of Partnering with Intelisys

November 26, 2018
Rebekah Carter

Customer Interaction Analytics: the Year Ahead

December 14, 2018
Stephen Dykes

West Workshop to Design Effective Contact Strategy

December 10, 2018
Stephen Dykes

Building a Contact Centre Business Case with Foehn

December 10, 2018
Dominic Kent Dominic Kent

RingCentral Research Points to Omnichannel Change

December 7, 2018
Dominic Kent Dominic Kent

Genesys to Drive Artificial Intelligence R&D

December 5, 2018
Stephen Dykes

Technology Trends Improving Customer Experience in 2019

December 10, 2018
Stephen Dykes

Oak – Improving Call Recording in Financial Services

December 7, 2018
Dominic Kent Dominic Kent

Tollring – Exciting New Features at BroadSoft Connections

November 28, 2018
Rebekah Carter

Cloud vs On-Premises: The Struggle for Call Recording Laid Bare

June 27, 2017
Ian Taylor Ian Taylor

Vodafone & Dubber Deliver Mobile & Fixed Recording in NZ

November 22, 2018
Rebekah Carter

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Latest comments

All Aboard! AI & Voice Assistants: Virgin Uses Alexa to Sell Train Tickets

Have any of our readers constructed an Alexa app? Would be interested to hear...

5 hours ago

UC Today – Media Partners for Call & Contact Centre Expo 2019

The UC Today team will be in attendance, interviewing, podcasting and taking in the sights - we hope to see you there for the full CX!

5 hours ago