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Contact Centre

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AI in the Contact Centre – Round Table Discussion

September 13, 2019
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Why are Businesses Changing their Contact Centres? Top...

September 6, 2019
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Our Latest Contact Centre Buyer’s Guide is Out Now

July 3, 2019
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Essential Contact Centre Statistics for CX Fans

September 13, 2019
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Do Predatory Sales Practices Hurt Companies?

September 13, 2019
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Intelligent Routing 101: The Basics

September 12, 2019

Will Digital Comms Overtake Voice for Customer Engagement in 2020?

September 13, 2019

HubSpot on How to Measure Customer Success

September 12, 2019

What’s Your Data Got to Say?

September 6, 2019

Chorus Launches AI-Based Recommendations

September 6, 2019

Six Ways Call Recordings Create Better CX

September 2, 2019

CCaaS Statistics

September 14, 2019

Mitel MiCloud Connect CX Review: Sure-fire Winner?

September 12, 2019

Five9 vs. 8×8 Comparison

September 10, 2019

VvAA Groep B.V. Transforms with NewVoiceMedia

September 10, 2019

Genesys Cloud Contact Centre Review: AI-Powered CX

September 6, 2019

Topics

Latest comments

Chatbot Challenges: Are CC Chatbots a Good Idea?

The purpose of chatbots is to support and scale business teams in their relations with customers. Doing this helps businesses save a lot of money which is why many business owners …

06:09, 03 Sep 2019

Discover Chatbots: The Tech Responsible for $8 Billion in Savings

I do believe that the AI-driven technology Chatbots is becoming more and more meaningful to brands and even individuals. A unique way to engage with brands and get your questions a…

20:35, 28 Jul 2019