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Contact Centre

Our Latest Contact Centre Buyer’s Guide is Out Now

July 3, 2019

The View from CCW: Humans & AI Team Up to Improve CX

July 17, 2019

Employees are Ready to Embrace Automation Tech

July 16, 2019

RingCentral Helps the Retail Space to Evolve

July 12, 2019

Giving Power to Customer Service

July 11, 2019

Semafone Delivers Secure Cardprotect Relay+

July 11, 2019

Out Loud: The Inside Track on Xarios Dimensions

July 2, 2019

Red Box and Tethr Announce New Partnership

July 3, 2019

Dubber Brings Call Analytics to iOS and Android

July 1, 2019

Tollring Upgrades On-Premises PBX with Cloud Analytics

June 26, 2019

Xarios Enters Cloud Market with ‘Dimensions’

June 21, 2019

Genesys Strives to Make Agents Into Superheroes

July 18, 2019

UJET Reveals New Enhancements to Customer Support Platform

July 16, 2019

Talkdesk Accelerates DX with Talkdesk Boost

July 12, 2019

8×8 Launches Contact Centre at Customer Contact Week

July 5, 2019

Talking Acquisitions, Growth and more with Vonage

July 4, 2019


Latest comments

The View from CCW: Humans & AI Team Up to Improve CX

If you as a business don’t invest in chatbot technology, training and improvement then you must brace yourself and see your loyal customers departing from you and going towards a…

06:01, 17 Jul 2019

The Automatic Advantage: Automation in the Contact Centre

"automation tools like RPAs that handle small, everyday tasks help to ensure that your key employees have more time to respond to significant customer needs in a more focused way."…

20:21, 25 Jun 2019