Contact Centre

Mondago Reflects on 2018 and Plans for 2019

February 13, 2019
Rob Scott

Enghouse: Moving Contact Centres to MS Teams

February 12, 2019
Rob Scott

Cisco Transforms its Contact Centre Agent Experience

February 12, 2019
Rob Scott

The Call Centre: Service with a Smile vs Latest Tech

February 15, 2019
Guest Blogger Guest Blogger

Callware Acquisition Increases Sabio WFO Capabilities

February 11, 2019
Rebekah Carter

Talking Contact Centre Evolution with JCI

February 8, 2019
Rob Scott

Voxbone Powers 76% Leaders in Gartner MQs

January 17, 2019
Dominic Kent Dominic Kent

Five9 Kicks Off 2019 with New CTO

January 4, 2019
Rebekah Carter

CCaaS Reviews – Compare Cloud Contact Centres in 2019

December 30, 2018
Rob Scott

CCaaS 101 – The Ultimate Guide to Cloud Contact Centres

December 29, 2018
Rebekah Carter

Mondago Launches Go Wallboard V3.0

December 12, 2018
Stephen Dykes

Oak Says a Quality Conversation is Worth Measuring

February 8, 2019
Dominic Kent Dominic Kent

Vidicode Introduces Mobile Call Recording Feature

February 8, 2019
Rob Scott

Introducing Vidicode UK – Secure Recording

January 25, 2019
Rob Scott

UK Workers Risking GDPR Penalties

January 24, 2019
Ian Taylor Ian Taylor

Are Businesses Taking GDPR Seriously?

January 21, 2019
Rob Scott

Topics

Latest comments

What are Chatbots and Why are They Becoming so Popular?

AI and ML have a lot to offer in call volume reduction, IMHO, even just in the form of automated FAQs. Done well, they're great, done badly - very annoying!

09:14, 14 Feb 2019

What are Chatbots and Why are They Becoming so Popular?

[…] What are Chatbots and Why are They Becoming so Popular? […]

04:13, 13 Feb 2019