Contact Centre

Kakapo Systems add Twitter Queues for Improved CX

May 17, 2019
Moshe Beauford Moshe Beauford

VoIPstudio Launches Cloud Calling from Chrome

May 2, 2019
Moshe Beauford Moshe Beauford

Talking AI Strategy with West Corporation

May 17, 2019
Avatar Rob Scott

Serenova Reveals Partnership with Key IVR

May 16, 2019
Avatar Rebekah Carter

Voximplant Delivers All-In-One CPA Solution

May 15, 2019
Avatar Rebekah Carter

ABBYY Introduces Mobile Capture SDK for CX

May 14, 2019
Avatar Rebekah Carter

Analytics On The Move

May 3, 2019
Dominic Kent Dominic Kent

How Vidicode UK Crunches Call Data in the Cloud

April 26, 2019
Moshe Beauford Moshe Beauford

RoutIT Introduces Analytics Powered by Tollring

May 17, 2019
Avatar Rebekah Carter

Verint Improves Digital CX with AI

May 16, 2019
Avatar Rebekah Carter

Inclarity Integrates Red Box Call Recording

May 16, 2019
Avatar Rebekah Carter

Extended Support for Dialogflow & Google CC AI

May 13, 2019
Avatar Rebekah Carter

Reinvent Launches BYOC Program for Partners

May 7, 2019
Avatar Rebekah Carter

Talkdesk and Mitel Partner on Contact Centre

April 17, 2019
Avatar Rebekah Carter

Avaya Extends Integration with Google Cloud

April 17, 2019
Avatar Rebekah Carter

UJET Introduces Chat, Text & Feedback Features

April 15, 2019
Avatar Rebekah Carter

Topics

Latest comments

NICE InContact adds End-to-End AI to CXOne

Some great AI-infused features being added here. Good to see!

13:38, 30 Apr 2019

Top 5 Benefits of AI-Powered Customer Service

Artificial Intelligence is not just for companies with billion-dollar budgets. In fact, small business communities are competing and many innovative startup companies are significa…

08:28, 26 Apr 2019