Contact Centre
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Contact Centre

Talkdesk and Mitel Partner on Contact Centre

April 17, 2019
Avatar Rebekah Carter

Avaya Extends Integration with Google Cloud

April 17, 2019
Avatar Rebekah Carter

Avaya Enhances Customer Journeys with Contact Centre AI

April 17, 2019
Avatar Patrick Watson

Mitel Demonstrate the Power of Google Contact Center AI

April 16, 2019
Avatar Patrick Watson

UJET Introduces Chat, Text & Feedback Features

April 15, 2019
Avatar Rebekah Carter

Evolve IP Acquires NLP and Speech Analytics Firm

April 15, 2019
Avatar Rebekah Carter

Introducing Our 2019 Market Guide

April 15, 2019
Avatar Rob Scott

85% Need to Give Better Customer Experience

April 12, 2019
Avatar Rebekah Carter

Avaya Automating Processes with IoT

April 12, 2019
Avatar Patrick Watson

Consistent CX with RingCentral Engage Digital

April 12, 2019
Avatar Patrick Watson

Call Centre: Robot Therapy

April 11, 2019
Guest Blogger Guest Blogger

Escalate AI: Developing the Chatbots of the Future

April 11, 2019
Avatar Patrick Watson

Gamma Target the Contact Centre Market

April 10, 2019
Avatar Patrick Watson

Gamma and Cirrus Announce Cloud Contact Centre Partnership

April 10, 2019
Avatar Patrick Watson

RingCentral Engage: Your Customer Engagement Tool

April 9, 2019
Avatar Rebekah Carter

Exploring the Power of Predictions with Voicesense

April 9, 2019
Avatar Rob Scott

Understanding Customer Voice with Spitch

April 9, 2019
Avatar Patrick Watson

Talkdesk’s “Spectacular Pace of Innovation”

April 9, 2019
Avatar Patrick Watson

Masergy Adapts to Meet New Customer Demands

April 5, 2019
Avatar Rebekah Carter

Call & Contact Centre Expo 2019 Highlights

April 5, 2019
Avatar Patrick Watson
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Latest comments

Mitel Demonstrate the Power of Google Contact Center AI

Google AI powered customer experience just makes sense, good to see vendors like Mitel showcasing the power of partnerships in today's tech world.

07:37, 17 Apr 2019