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Contact Centre

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Contact Centre

Enghouse on Building the Connected Council Contact Centre

September 23, 2019
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Genesys Cloud Achieves Record Sales

September 23, 2019
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Aspect Via Review – CCaaS Simplified & Enhanced

September 20, 2019
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What are Chatbots?

September 20, 2019
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Plan Your Contact Centre Transformation with RingCentral

September 19, 2019
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Five9: What Great CX Means

September 18, 2019
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Cisco – Collaboration to Cognitive Conversation

September 18, 2019
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Omni-channel CX Initiatives Won’t Scale Without AI

September 18, 2019
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The Future of Customer Experience: Chatbots and AI?

September 18, 2019
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Akixi: Omni-channel is Key to Flourishing

September 18, 2019
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Inference Delivers Conversational AI for Cisco On-Prem

September 17, 2019
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Genesys Names Foehn ‘EMEA Cloud Partner of the Year’

September 17, 2019
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Should Chatbots Appear Human?

September 16, 2019
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Industry 4.0 Calling: Emerging Tech Transforms Customer Service

September 16, 2019
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Unethical AI? 80% of Employers Not Worried

September 16, 2019
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CCaaS Statistics

September 14, 2019
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Essential Contact Centre Statistics for CX Fans

September 13, 2019
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Do Predatory Sales Practices Hurt Companies?

September 13, 2019
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Digital Comms to Overtake Voice for Customer Engagement?

September 13, 2019
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AI in the Contact Centre – Round Table Discussion

September 13, 2019
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Latest comments

UC, Chatbots & Simplified Patient Comms: The Keys to Better Healthcare

Chatbots have a huge potential to revolutionize the healthcare sector. An intelligent chatbot can reduce the process and improve the accuracy of symptoms collection and ailment ide…

06:39, 20 Sep 2019

What are Chatbots and Why are They Becoming so Popular?

Chatbots have come out in the market rather recently but they’ve been taking over all the business and industries with its versatility ever since. Many companies have been quick …

06:17, 20 Sep 2019