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Contact Centre: AI to Replace Human Agents in 2019?

January 16, 2019
Guest Blogger Guest Blogger

Ready for Call & Contact Centre Expo 2019?

January 15, 2019
Rebekah Carter

NewVoiceMedia – No-BS Bots

January 14, 2019
Rebekah Carter

Vidatec Warns Against Over-Automation for Cost Savings

January 14, 2019
Rebekah Carter

AMC Technology Launches DaVinci Webinar Series

January 11, 2019
Dominic Kent Dominic Kent

Contact Centre 101 – Your Ultimate Guide to CX

January 11, 2019
Rebekah Carter

Delivering an Excellent Omni-channel Experience

January 11, 2019
Guest Blogger Guest Blogger

Voice First Strategies Set to Elevate the Enterprise

January 10, 2019
Rebekah Carter

Call Analytics 101

January 10, 2019
Rebekah Carter

Clever Customer Engagement – CX Gets Smarter

January 9, 2019
Rebekah Carter

What’s the Next Big Thing in CX?

January 8, 2019
Rebekah Carter

Vector Capital to Acquire Aspect Software

January 7, 2019
Rebekah Carter

Five9 Kicks Off 2019 with New CTO

January 4, 2019
Rebekah Carter

How to Maximise the Margin in Customer Experience

January 3, 2019
Stephen Dykes

Call Reporting Software Reviews – What’s Trending in 2019?

January 1, 2019
Rebekah Carter

Call Recording Reviews – What to Buy for your Business in 2019

January 1, 2019
Rebekah Carter

Sabio Acquires FlexAnswer Solutions

December 31, 2018
Rebekah Carter

CCaaS Reviews – Compare Cloud Contact Centres in 2019

December 30, 2018
Rob Scott

CCaaS 101 – The Ultimate Guide to Cloud Contact Centres

December 29, 2018
Rebekah Carter

75% of Customers Still Prefer Live Agents

December 28, 2018
Rebekah Carter
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Latest comments

Vidatec Warns Against Over-Automation for Cost Savings

Does this ring true for your business? Any experience of over-automation - we'd love to hear from you...

15:04, 15 Jan 2019

Ready for Call & Contact Centre Expo 2019?

Are YOU going to CCCExpo 2019? If so, we'll see you there - come and say hello!

13:20, 15 Jan 2019