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Contact Centre

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Contact Centre

Plan Your Contact Centre Transformation with RingCentral

September 19, 2019
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Five9: What Great CX Means

September 18, 2019
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Cisco – Collaboration to Cognitive Conversation

September 18, 2019
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Omni-channel CX Initiatives Won’t Scale Without AI

September 18, 2019
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The Future of Customer Experience: Chatbots and AI?

September 18, 2019
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Akixi: Omni-channel is Key to Flourishing

September 18, 2019
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Inference Delivers Conversational AI for Cisco On-Prem

September 17, 2019
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Genesys Names Foehn ‘EMEA Cloud Partner of the Year’

September 17, 2019
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Should Chatbots Appear Human?

September 16, 2019
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Industry 4.0 Calling: Emerging Tech Transforms Customer Service

September 16, 2019
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Unethical AI? 80% of Employers Not Worried

September 16, 2019
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CCaaS Statistics

September 14, 2019
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Essential Contact Centre Statistics for CX Fans

September 13, 2019
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Do Predatory Sales Practices Hurt Companies?

September 13, 2019
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Digital Comms to Overtake Voice for Customer Engagement?

September 13, 2019
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AI in the Contact Centre – Round Table Discussion

September 13, 2019
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Mitel MiCloud Connect CX Review: Sure-fire Winner?

September 12, 2019
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HubSpot on How to Measure Customer Success

September 12, 2019
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Intelligent Routing 101: The Basics

September 12, 2019
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Putting a Rocket Booster up your NPS with AI and Cloud

September 11, 2019
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Latest comments

Escalate AI: Developing the Chatbots of the Future

Looking at the current chatbot trends in artificial intelligence, machine learning and natural language processing we can be sure that an automated future is just around the corner…

1 hours ago

Should Chatbots Appear Human?

Chatbots have become an integral part of businesses to improve customer experience. The current focus in Industry is to build a better chatbot enriching human experience. And with …

1 hours ago