Contact Centre

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Contact Centre

Zoom & Genesys Partner to Enhance Collaboration Experiences

May 28, 2020
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Critical Metrics: Managing a Business, Retaining Customers in a Pandemic

May 15, 2020
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Only 27% of Contact Centres Can Utilise Home Agents

May 12, 2020
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COVID-19 – Accelerating the Gig Economy

May 7, 2020
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How ‘Going Remote’ Could Affect your Contact Centre

May 6, 2020
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How to Deliver Quality CX in a Time of Crisis

April 17, 2020
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Managing Customer Experience with Remote Teams

April 8, 2020
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Cisco Launches Speedy-Deploy Contact Center

March 25, 2020
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Regulated Industries and Remote Work Contingencies

March 18, 2020
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Managing Remote Teams with Call Analytics and Recording

February 21, 2020
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Centile: CCaaS is Ripe and Perfect for Disruption

December 18, 2019
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Unlocking Microsoft Teams APIs will Unleash CX Success

July 9, 2019
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Analytics On The Move

May 3, 2019
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West Completes Their Acquisition of Flowroute

September 6, 2018
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Introducing OpenScape Contact Centre for Agile and Enterprise CC

August 30, 2018
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Exploring Customer Experience with Sabio and Avaya

August 1, 2018
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Five9 Expands Strategic Partnership with Fuze

July 27, 2018
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Aircall Raises $29 Million to Disrupt the Cloud Contact Centre Market

June 14, 2018
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Intelligent Reporting from IPCortex Creates Differentiation & Opportunity

May 24, 2018
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Genesys PureCloud Expands Voice Options for Businesses in Ireland

May 22, 2018
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