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Analytics

Technology Trends Improving Customer Experience in 2019

December 10, 2018
Stephen Dykes

Oak – Improving Call Recording in Financial Services

December 7, 2018
Dominic Kent Dominic Kent

Tollring – Exciting New Features at BroadSoft Connections

November 28, 2018
Rebekah Carter

Vodafone & Dubber Deliver Mobile & Fixed Recording in NZ

November 22, 2018
Rebekah Carter

Verint Simplifies Financial Compliance in the Trade Market

November 19, 2018
Rebekah Carter

Omnichannel Teaser from Akixi Wows BroadSoft Connections 2018

November 16, 2018
Patrick Watson

RingCentral’s New Voice Analytics Partnerships

November 14, 2018
Rebekah Carter

Dubber Sign Agreement with IBM for New Solution

October 31, 2018
Dominic Kent Dominic Kent

Kakapo Systems Release New Live Call Analytics Experience for BroadSoft

October 31, 2018
Rob Scott

Vidicode Launches GDPR Compliant Call Recorder

October 30, 2018
Stephen Dykes

Streamlining Service: The Rise of Workforce Management in Contact Centres

October 25, 2018
Rebekah Carter

Reading Between the Lines of Your Conversations – Explaining Kono

October 23, 2018
Rob Scott

Optimising Omnichannel – NICE Reveals the Journey Excellence Score

October 14, 2018
Rebekah Carter

Cloud9 & RedBox Deliver Voice Trading Compliance

October 9, 2018
Rebekah Carter

Out Loud: UC Awards 2018 – Contact Centre the Focus for Kakapo

October 9, 2018
Patrick Watson

Management and Analytics Underpin Customer Contact Success

October 8, 2018
Ian Taylor Ian Taylor

Stronger Insights, Greater Efficiencies – IBM Watson

October 4, 2018
Ian Taylor Ian Taylor

Tollring’s Latest Hires Support Further Global Expansion

October 4, 2018
Stephen Dykes

Can You Hear Me Now? Speech Recognition in the Contact Centre

September 27, 2018
Rebekah Carter

The Market for Machine Intelligence: Assessing AI

September 26, 2018
Rob Scott
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