About Tollring – The Rising Star of Cloud Call Analytics
A short history
Tollring is one of the most popular market leaders in software development, offering business intelligence tools and data visualisation to various industries. It’s rich portfolio of solutions help companies to manage and understand a host of communication assets, resources, and information. The business has offices throughout Australia, India, the USA, and the UK, and specialises in business communication analytics, telecom expense management, call recording, and fraud detection.
The Tollring products can be deployed as a single cloud-based solution, on-premise, or as a hybrid combination of both, and each service focuses on giving businesses the right data, at the right time – on any device.
Tollring’s innovative solutions are developed in-house and distributed across 8,000 businesses through an extensive partner network of global communication service providers, global OEMs, and leading resellers in the IT and Telecoms industries.
The Ongoing Achievements of Tollring
Launched in 1993, Tollring have seen impressive year-over-year profits, with plenty of organic growth since 2010. In 2015, they won the “Data Visualisation of the Year” award, and also achieved the “Best Call Management Solution” position too. Before that, in 2013, and 2014, Tollring won the Software Excellence award given by IT Europa for Big Data, as well as the Analytics and Business Intelligence solution of the year.
Since September 2004, Tollring have been one of the few software application partners trusted by Samsung Business Communications – offering a white-label modified version of the iCall Suite. In 2015, the company’s partnership with Samsung moved into Europe, followed by an expansion to Australia in 2011, and America in 2013.
In 2011, Tollring also formed a partnership with the only UK distributor for Ericsson-LG, providing iCall Suite solutions to the iPECs PBX portfolio. During 2014, the company further partnered with BroadSoft – the global leading provider of UC&C services for operators worldwide. Tollring also jointed the “Xtended Developer program” to introduce their iCall Suite into the BroadSoft marketplace. Tollring received an award for BroadSoft’s Xtended Indicator Program after the brand recognised iCall Suite as an innovative application for UC services.
During 2015, Tollring create a development team in India to further expand their business through partnerships with companies offering cloud services. What’s more, in 2016, Tollring emerged as an OEM partner for Mitel, delivering cloud analytics for their hosted telephony platform “MiCloud”.
During this time, Mitel added iCall Suite to their portfolio as a while-label solution, and multi-language capability rolled out during early 2017. Additionally, in 2016, Tollring partnered with BT to provide comprehensive cloud-based business analytics for its Hosted Centrex wholesale platform.
Tollring and the iCall Suite
The latest development within the iCall Suite portfolio is the ability to offer real-time credit and fraud management for SIP trunks and hosted voice solutions, which was rolled out for BT and Mitel during 2016. Throughout the course of its growth, Tollring has taken extensive steps to tackle the growing problem of fraud in the world of cloud telephony, and has joined with key players in the industry, including the Telecommunications UK Fraud Forum (TUFF), the Internet Telephony Services Providers Association (ITSPA), and also the Association of Fraud Examiners (AFE).
Besides its devotion to security and customer experience, Tollring also provide themselves on their exceptional levels of technical capability, including database technologies, application development, and integration services. Tollring has been ISO 9001 quality-standard certified since 2009, and achieved international standard ISO/IEC in 2015.
Today, the team remains focused on their goal for flexible and personalised solutions to developing incredible product features, that represent customer needs, efficient deployment methods, and come with exceptional levels of support.