iCall Suite 2016
Comms analytics specialist Tollring unveiled the latest version of its flagship call management suite at this year’s Conversion Summit South.
Delegates at the Sandown Park channel conference were treated to a first look at iCall Suite 2016, the new edition of the company’s well-regarded call recording, analytics and security software package.
The suite is considered a market leader in turning high volume call data into actionable business analytics, as well as offering full call recording and storage functions and security features such as fraud detection.
The latest version is available for use on cloud, on-premises and hybrid systems, and can also be accessed from mobile devices. This single system replaces previous desktop and web versions, providing the same functionality and features for all deployment methods.
Tollring MD Tony Martino said the Convergence Summit was the perfect opportunity to show off how iCall Suite 2016 could provide a competitive advantage to both the channel and their customers.
“Whatever their deployment method, the rich functionality within iCall Suite 2016 enables partners to differentiate their services over their competition,” said Martino.
“Our launch comes at a time when more and more end customers are reviewing their business processes and communications strategies as they consider migrating to cloud telephony but for those that are not ready to embrace the cloud, they no longer need to choose between the previous desktop version or the online version – they can now use one system with no loss of features.”
The suite’s pay-as-you-use contract has proven highly attractive to service providers, with big names such as BT, Mitel and BroadSoft offering the package to their customers.
As well as recording and logging calls, the fully integrated analytics software provides visual analysis on a wide range of call data, including call and wait times, un-returned missed calls, First Contact Resolutions and lead sourcing.