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Avaya Automating Processes with IoT

Watch this video with Avaya looking at their innovative use cases for IoT within businesses

UC Today attended Call and Contact Centre Expo 2019, one of the UK’s biggest communication and customer experience focused events, to bring you interviews with all the industry’s biggest names.

Presenter Patrick is joined by Nick Dicksee, Specialist Sales Engineering Manager UK and Ireland at Avaya.

Patrick visits Nick in the Avaya village at Call and Contact Centre Expo 2019 and they examine one of the various demonstrations on show. The particular example that they review uses a toy train to demonstrate the potential for IoT sensors to be used to automate processes. Nick explains that IoT sensors can feedback telemetry information from a variety of sources and feed it back to Avaya’s business process automation tool where businesses can then automate a series of outcomes. The possibilities for the technology are huge with the potential to save businesses time and other resources.

Nick explains that Avaya is simply providing businesses with the tools and then they can use their own expertise and knowledge within individual fields to come up with real world uses that can enhance their processes. Avaya has simplified the process to ensure that customers can easily develop their own process automation without having to have huge technical knowledge.

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Presenter Patrick Watson and Nick Dicksee from Avaya.

Got a comment?

1 Comment
AvatarNatalie Ianello 10:10, 13 Apr 2019

A weak use-case for IoT and CEBP/BPO. A train in danger of crashing or derailing… Feed the telematics into Avaya… Avaya triggers a ‘workflow’ to achieve a ‘business outcome’ to ‘automate the issue’… Really? Yes, we can use Breeze to launch a conference call for ‘agile dynamic team formation’ to ‘engage the right people with the right skills at the right time’! (You forgot to mention ‘reducing human latency’)…

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