Five9 Expands Strategic Partnership with Fuze
Brings the power of the cloud to organisations across the globe
Five9, a leading provider of cloud contact centre software for the digital enterprise, has announced the expanded partnership with Fuze, cloud communications platform provider for the modern global enterprise. This partnership includes integration into the Fuze Unified Communications as a Service (UCaaS) and Five9 Contact Center as a Service (CCaaS) providing an end-to-end communication experience for sales and support teams.
Global contact center needs range from basic to complex. Five9 and Fuze deliver cloud solutions to meet the variety of business needs, based on the size and nature of each enterprise. Together, Five9 and Fuze provide the right solution for the variety of customer needs. Recognised as leaders in the CCaaS and UCaaS markets, the collaboration is designed to give joint customers the best of both worlds. Joint customers benefit in a number of ways. Customers are able to replace legacy equipment with a more flexible cost effective cloud solution. Customers get the best of both CCaaS and UCaaS in the combined solution through this partnership. End-users get the right tools to perform their jobs be that Contact Center, Unified Communications, or both. The combined solutions also enable agents and UC workers to access the systems from almost anywhere to support their job functions going global to meet market needs.
“We are seeing great momentum in the enterprise market through our partnership with Fuze,” said Dan Burkland, President, Five9. “We continue to see a great partnership opportunity working with Fuze to bring the power of the cloud to enterprises across the globe.”
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalised customer experiences.