Gartner Magic Quadrant Positions NewVoiceMedia as a Leader for CCaaS
Second year running for the mid-market and enterprise cloud contact centre provider
Global provider of Contact Centre solutions to the Mid-Market, NewVoiceMedia has achieved a position of Leader for Contact Centre as a Service in the Gartner Magic Quadrant for the 2nd year in a row.
Gartner’s Magic Quadrant is one of the leading reports for communications vendors globally and assesses a provider based on a series of strict criteria across various technology sectors. To be named in the report the provider must demonstrate their completeness of vision and ability to execute where they are then categorised as either a Leader, Challenger, Niche Player or Visionary.
Dennis Fois, CEO of NewVoiceMedia, commented, “We are delighted to have been positioned as a Leader in the Magic Quadrant for Contact Centre as a Service, Western Europe by Gartner, for the second consecutive year. We operate in a multi-billion-dollar market that is accelerating its transition to the cloud. Our cloud contact centre and inside sales platform, with its market-leading CRM integration capabilities, helps companies worldwide outcompete on customer experience (CX) by bridging the conversation gap from digital interactions to voice, making every conversation great.
NewVoiceMedia boasts over 700 mid-market and enterprise use cases for customer engagement ranging from inbound customer support to outbound sales with organisations such as Adobe, Siemens and FundingCircle. The Gartner Magic Quadrant positioning follows a raft of other significant accolades including being named by Forbes for the third consecutive year as one of the world’s top cloud companies and honoured in the Sunday Times Hiscox Tech Track 100. This in turn follows on from the announcement in September 2018, whereby NewVoiceMedia entered into a definitive agreement to be acquired by Vonage with the deal expected to close in the fourth quarter of 2018.
“Our company has seen rapid growth and success, owing to our total commitment to helping our customers deliver a better, more emotive customer experience (CX).”
“We look forward to continuing to scale operations, accelerate our already impressive growth trajectory and developing world-class customer success for our growing customer base,” continued Dennis.
NewVoiceMedia recently unveiled its fully-integrated omni-channel solution which enables businesses to drive digital transformation (DX) and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Organisations can now route voice and interactions through email, chat, SMS, video and social channels in an integrated and unified manner, uniformly empowering digital and voice agents, optimising resources and improving management of KPIs across all customer interaction channels.
Full coverage of the Gartner Magic Quadrant for CCaaS for Western Euope will follow.