Inference Solutions Snags Customer Value Award

Inference receives Customer Value Leadership award from Frost & Sullivan

Inference Solutions Snags Customer Value Award

Global intelligent virtual agent provider for service and sales companies, Inference Solutions, recently announced that their innovative IVA platform had received a new accolade. The Studio Intelligent Virtual Agent platform received the Customer Value Leadership Award from Frost & Sullivan for the IVA market. Inference will be receiving the award officially at the annual Excellent in Best Practices Gala occurring in Austin this September.

Inference Solutions is one of the leading providers of AI-powered virtual agents in the world today, offering tools to companies to help them automate the monotonous and repetitive conversations held by live agents in chat, voice, and text. According to the CEO of Inference, Callan Schebella, receiving Frost & Sullivan’s Customer Value Leadership award is a huge achievement for the business. Inference Solutions believes that intelligent virtual assistants are contributing to a significant shift in how companies support and guide their customers in the modern landscape.

Frost & Sullivan’s Customer Value Leadership Awards

The Customer Value Leadership Awards from Frost & Sullivan were created to celebrate leaders in crucial various growth segments. The winners are evaluated on their contribution to business and customer impact. The Studio IVA platform from Inference Solutions was measured according to five critical criteria in both categories, following the 10-step process designed by Frost and Sullivan to choose the best candidates for their award ceremony.

The Principal Analyst for Frost & Sullivan, Nancy Jamison, said that the market for intelligent virtual agents has been growing at an incredible pace over the years, driven in part by the determination of brands like Inference to build platforms that can harness the power of AI for customer experience. Inference Solutions allows businesses to deploy IVAs in a way that’s both easy and affordable. Inference has helped to democratise the IVA deployment process and bring the latest in agent functionality to businesses of all sizes.

Frost & Sullivan also believe that the unique pricing model adopted by Inference Solutions, and the company’s ability to provide the robust capabilities of Studio without professional services engagements have helped the company to reach a dominant leadership position.

Growing Accolades for Inference

The award for Customer Value from Frost & Sullivan is just the latest in a stream of consistent awards for the Inference Solutions team. Earlier this year, the DMG Consulting group also recognised Inference Solutions as a global market share leader for IVA solutions based on their number of customers. Inference currently holds 15.8% of the worldwide market.

Inference Solutions also received a Gold Stevie Award at the beginning of this year for the best new version of an IVR strategy. Additionally, the platform also won an Internet Telephony Product of the year award for 2019, from TMC.


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