New Geomant Contact Centre for Microsoft Teams
Geomant introduces Contact Centre for Microsoft Teams
Contact centre technology specialist Geomant has recently announced the arrival of the new Buzzeasy Contact Centre for Microsoft Teams. Geomant produced the contact centre solution as a long-standing Microsoft Gold tech partner with 20 years of experience working on deploying solutions for Microsoft platforms, including Skype for Business.
As companies around the world continue to adopt Microsoft Teams as their primary platform for collaboration, Geomant believes that extending the reach of the app into the contact centre will be crucial. The cloud solution from Geomant is powered by Azure and delivers a fully-integrated experience, perfectly suited to the Microsoft go-to-market strategy.
Quick and Easy Integration
The Buzzeasy contact centre solution will allow companies to quickly and easily introduce their Microsoft Teams contact centre in line with the rest of the business, so that everyone is seamlessly connected on the same platform. As contact centre staff work on the same platform as the wider behind-the-scenes business employees, organisations will access a more collaborative environment.
The Buzzeasy contact centre complements Microsoft Teams, providing a full multi-channel contact centre with digital and voice-based interactions. Using Teams infrastructure, Geomant has added a selection of outbound and inbound interaction channels to extend the potential of the collaborative network. Users will have a choice of three options, including a browser-based application, or a tool integrated within their CRM.
As companies struggle to adapt to the new realities of the current landscape, the cost-effective design of Buzzeasy will be very appealing. What’s more, the flexible system should appeal to any company, no matter how big or small. It could be particularly appealing to organisations with multiple sites and many people working from home. Because there are multiple modules available, any business can scale their feature sets up or down according to individual needs.
Improving Customer Communication
By leveraging the latest in bot and cloud-based technology, Buzzeasy enhances the way that companies can connect with their customers. Customer engagement is automated in the fastest and most cost-efficient way possible, helping customers to hop from one channel to another without their journey being interrupted. Agents can easily manage all of their channels in a single place too.
Buzzeasy also provides organisations with the option to access chat through multiple channels, including Facebook, Skype, WhatsApp, and SMS. Customers have the option to engage using their preferred channel, and businesses can even implement AI self-service chatbot solutions.
Buzzeasy by Geomant is one of the most flexible and innovative cloud-based contact centres on the market today, enhanced by it’s connection with Microsoft Teams. Geomant is currently recruiting resellers with an attractive partner program to help bring the solution to market. According to the CEO of Geomant, Akos Vecsei, Geomant’s contact centre knowledge and Microsoft partnership has allowed it to create a solution perfectly suited to the Microsoft Teams environment.