Tata Communications and Cisco Join Forces

Two brands come together to form a fully-managed contact centre solution

Tata Communications and Cisco Join Forces

Leading global digital infrastructure provider, Tata Communications, and Cisco have recently expanded their existing partnership. The new collaboration will bring enterprises a fully-managed, secure, and multi-channel solution for cloud-based Webex contact centre. This combined solution provides end-to-end managed support with extensive global reach. Companies of all sizes can now leverage this solution to differentiate their communication strategy.

According to the Vice President of Business Collaboration at Tata Communications, Peter Quinlan, businesses are searching for ways to differentiate their brands using more intelligent and relevant customer experiences. Companies want deeper AI and predictive analytics services to provide seamless customer experiences. The connection between Tata Communications and Cisco will help enterprises to access the scalability of a cloud contact centre, along with integration, orchestration, and monitoring services worldwide.

What to Expect from the New Contact Centre

The upgraded contact centre solution gives today’s users a seamless user experience, even when they’re dealing with bandwidth-hungry apps. On the back of the Tata Communications global network, the offering is available across up to 150 countries, which also significantly expands the global reach of the Cisco Webex Contact Centre. This solution also allows customer service managers today to empower agents with contextual capabilities and AI.

Cisco and Tata Communications’ Contact Centre solution reduces repetitive tasks and allows them to run analysis with a single view of their data to personalise customer experience and enhance workforce productivity.

According to the VP and General Manager of Cisco Contact Centre solutions, Vasili Triant, Global customers expect a consistent and proactive end-to-end experience with brands. As companies continue to innovate to drive those experiences, the Cisco and Tata Communications solutions will offer a powerful step forward, with fully-managed and global Cisco Webex Contact centre solutions. The offering will mean enterprises can focus less on deployment and more on innovation and growth.

An Exciting New Partnership for Contact Centre Tech

Cisco and Tata Communications are now working together to offer a completely managed contact centre with a powerful SLA guarantee. This exciting omni-channel offering is easy to deploy and manage from the cloud, and it’s available to contact centres of all sizes too, with access to features like 360 degree journey analytics. This is just the latest development in a long-standing relationship between Cisco and Tata Communications. The Tata Communications brand has been a key CCaaS partner for Cisco since 2015.

The new Cisco Webex Contact Centre powered by Tata Communications will accelerate time to market for modern contact centre services, and allow for pre-deployed software and hardware offerings, with integrations for an advanced range of applications.


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