Contact Centre Technology Track – Your Customer Contact Options

UC Today takes a close look at the current Customer Contact market

Contact Centre Technology Track – Your Customer Contact Options

Contact Centre solutions from small, informal, internal-only operations to large, blended call centres working globally, most companies need some form of contact centre. It might just be for an internal IT helpdesk, to take incoming enquiries or orders, it might be to make outbound calls to existing clients – in all cases, it’s a contact centre.

Most phone systems have some form of call centre capability, either built-in or available to be switched on or licenced; some vendors are known for their impressive CC capabilities – we’ll cover a range of the best Contact Centre Solutions throughout the September Technology Track.

We’ll explore the features available and some of the deployment options. We’ll be reviewing products and solutions available from a range of vendors. If you’re in the market for a new contact or call centre, or just want to see the latest otpions available in the market, this is the series you’ll want to read.

We’ll be taking a look at offerings from:

  • Akixi
  • Red Box
  • Avaya
  • Kakapo Systems
  • West UC
  • Enghouse Interactive
  • Plantronics
  • RingCentral
  • AMC Technology

…and speaking to some of the decision makers that work for them.

So, you can expect to see contact centre reviews, buyer’s guides, information and blog pieces as part of the track as well as podcasts and insights with some key people in the industry.

So, join us for our Contact Centre Technology Track for September – if you’re looking to introduce a Contact Centre solution to your business, it’s a must-read.

Sign up to our social media feeds to receive notifications of new content throughout the month – follow us on TwitterFacebook and LinkedIn. Follow us to be advised of BRAND NEW articles as they come online; it could be time well spent if you are looking to implement a call centre in YOUR organisation.

 

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