Enghouse Interactive Added to Exertis’ UC Offering


Partnership

Enghouse Interactive
Enghouse Interactive Added to Exertis’ UC Offering

A leader in the sphere of B2B technology products for the retail and mobile markets, Exertis have recently announced their new distribution agreement with Enghouse Interactive. This new collaboration is designed to help Exertis take advantage of the Enghouse Interactive multi-channel contact centre and customer interaction solutions – to provide a more comprehensive communications solution.

Resellers will now have the opportunity to access all the Enghouse Enterprise (CCE) and Interactive Communication Centre (EICC) options alongside their Real-time Speech Analytics, Quality Management Suite, and more. For Exertis, this connection represents a way to provide scalable, and flexible communication solutions to leading UC providers such as Skype, ShoreTel, NEC, Cisco, and Avaya.

New Opportunities for Exertis

Although Enghouse solutions are independent of any specific platform, they are compatible with all the leading telephony providers, and can even be deployed on premise, in the cloud, or through a hybrid environment. These systems are frequently sold to contact centres with anywhere between 10 and 250 agents, meaning that their solutions are inherently scalable, and hugely flexible.

According to the Head of UC Systems and Support Services for Exertis, John Bird, the collaboration with Enghouse represents a connection with one of the leading customer interaction specialists and contact centres in the industry. The comprehensive portfolio held by Enghouse represents an “exciting opportunity for our resellers” – regardless of the scope or size of their current business. Exertis believes that Enghouse will help them to provide their clients with a digital solution that works perfectly in the present, while offering a future-proof solution for further communication pathways.

The new partnership is intended to help Exertis further their interactions with resellers that provide NEC and ShoreTel communication solutions, while providing Microsoft resellers with a way to make Skype more effective for business users. Exertis will be offering a comprehensive service to the Enghouse solution, including:

  • Financial services (leasing)
  • Demonstration assistance
  • Proof of concept
  • Pre-Sales configuration support
  • 24/7 helpdesk support

Enghouse Continues to Grow

The new collaboration isn’t just a fantastic opportunity for the growth of Exertis, but a helpful way to promote the developments that Enghouse have already been making to their business strategy. According to the UK sales director of Enghouse Interactive, Gary Bennet, the company’s current status as “a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre Infrastructure” helps to underline their position in global growth.
Within their UK market, Enghouse believe that the collaboration with Exertis will help to provide extensive professional services to companies looking to scale rapidly and drive business forward into the future.

About Exertis

At present, Exertis have earned their position as one of the most versatile and significant companies for specialist services and technology distribution. Exertis holds partnerships with 360 global technology brands, as well as over 28,850 retailers and resellers throughout Europe. The extensive knowledge and experience that Exertis hold within the technology sector, and their impressive end-to-end portfolio for products has given them the option to deliver new and inspiring solutions to their partners, across everything from digital marketing and PR, to sales and distribution, and even supply chain management.


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