Enghouse Interactive Announces Partnership With activereach
Two forces combine to help deliver cutting edge contact centre solutions
Enghouse Interactive, a company that delivers cutting-edge technology and expertise to maximise CX and drive value into every customer interaction, has just announced its signing of activereach to its authorised partner programme.
As a leading technology integrator that provides bespoke IT solutions and professional services to customers in the areas of Security, Collaboration and Connectivity, activereach has a wide and diverse number of customers who can now benefit massively from this exciting partnership.
As authorised Enghouse partners, activereach will now be able to sell, market and deploy a broad range of Enghouse Interactive products to their customers, including the flagship Enghouse Interactive Communications Centre solution to help aid business growth and maximise customer experience.
Alongside this, Enghouse Interactive also offer a vast portfolio of customer interaction management solutions such as attendant console, predictive outbound dialler, knowledge management, IVR and call recording solutions that support any telephony environment both on-premises and in the cloud.
When asked what their reasons were for joining choosing Enghouse as their contact centre partner, Richard Brown, Director, activereach, responded:
“We always look for solutions that work well together, are intuitive, powerful and can be introduced to customers using a modular approach and on a subscription basis without requiring significant upfront investment.
“Enghouse Interactive fits the bill perfectly in that respect. It has a wide range of scalable, flexible applications, covering the full range of contact centre requirements. Critically, its solutions are platform independent, which means that they work with all the leading communications platforms, including Cisco, Microsoft Skype for Business and Avaya, opening up a broader range of customers for us to work with.”
Yet, as advantageous as this partnership is to activereach, Enghouse also benefit from the fact that, thanks to a long-standing relationship between the two, activereach possess an expert-level understanding of the Enghouse software and are able to successfully deploy it to their customers with confidence and conviction.
“Our team has extensive experience working with Enghouse Interactive and its range of solutions over a number of years,” continues Brown. “In line with that, I am confident that our consultants will soon be pushing the boundaries of what is possible with the solutions to deliver the very best in customer experience”
To begin with, activereach will be delivering cross-sector campaigns, using Enghouse Interactive Communications Centre as part of an integrated solutions offering to customers. Additionally, there will also be a focus on introducing self-service where possible to drive business efficiency and guide customers through the digital transformation process.
“We will stay abreast of new and emerging technologies,” adds Brown, “particularly in AI and bots, and work with Enghouse to integrate those into our service offering. This awareness helps us to provide a roadmap for our clients and a vision of how we see their market developing over time. Partnering with a dynamic, forward-thinking solutions provider like Enghouse makes this easier to achieve.”
Commenting on the partnership, Channel Account Director at Enghouse Interactive, Diego Barrow, adds:
“activereach shares our vision of the future of customer communications and our focus on constantly evolving to meet the rapidly changing technological and market demands. We truly value the experience, expertise and customer knowledge that Richard and his activereach team bring to the table.”