Enghouse Interactive’s Cloud Contact Centre
Watch a video interview with Enghouse Interactive, filmed at CCW19, where we discuss their proposition for the cloud contact centre
UC Today presenter Patrick Watson was joined by Rupert Adair, who is Product Director for Enghouse Interactive.
Firstly Patrick asks Rupert about some of Enghouse’s work with their biggest partners such as Microsoft. They have been collaborating to enable closer integration between Microsoft’s new communication and collaboration platform, Teams, and their own solution stack.
One of the main focuses for Enghouse Interactive at the Call Centre World event was their own cloud contact centre solution. Rupert takes Patrick through some of the main features and innovations that have formulated the solution. As well as all of the usual benefits of cloud native solutions Enghouse’s offering really focuses on the security of the platform. Often an area potentially neglected by cloud providers Enghouse have ensured that their customer’s security is paramount.
Finally Rupert tells Patrick about some of the recognition that Enghouse have received in the industry for their work in cloud analytics, another area where they want to be able to enhance their offering to customers.
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Presenter Patrick Watson with Rupert Adair from Enghouse Interactive.