Escalate AI: Developing the Chatbots of the Future
We spoke to chatbot specialists Escalate AI during Call and Contact Centre Expo 2019
UC Today attended Call and Contact Centre Expo 2019, one of the UK’s biggest communication and customer experience focused events, to bring you interviews with all the industry’s biggest names.
Presenter Patrick is joined by Chris Patterson, MD at Escalate AI.
Patrick first asks Chris about the history of Escalate AI. Escalate AI began in 2011 as an IBM Business Partner selling on premises IBM software. They have now migrated to developing bespoke software solutions for chatbot requirements with the power of IBM Watson behind it.
Chris explains that the contact centre industry is centred around human interactions and these can be expensive. If companies like Escalate AI can assist organisations to reduce some of the more mundane tasks, for human contact centre agents, they can save them time and resource.
Being experts in the field Chris still acknowledges that the implementation of chatbots is still a massively complicated process that’s why Escalate AI aim to reduce the difficulties for organisations who could seriously benefit from this type of technology. Chris gives Patrick some real world examples of how organisations have leveraged their platforms to save huge amounts of money.
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Presenter Patrick Watson and Chris Patterson from Escalate AI.