European Patent Earned by Ultracomms
Ultracomms Answer Machine gets EU patent
Ultracomms is one of the leading providers of omni-channel contact centre management solutions in the world today. Recently, the brand announced that it has received a European patent for its innovative answer machine detection technology. The pioneering solution called AMD+ helps to enhance outbound agent productivity and reduce unnecessary nuisance calls.
Not only can AMD+ help to increase productivity in the business space, but it also ensures that organisations are meeting Ofcom’s requirements for the management of call abandonment. Additionally, the technology from Ultra Comms also allows for the analysis of historical data from phone campaigns. You can even analyse information from times when AMD+ wasn’t being used in the contact centre.
Next Level Technology for the Contact Centre
Over the years, Ultracomms’ advanced customer interaction strategies and solutions for secure voice payment strategies have helped it to stand out in the industry. Now the AMD+ technology has qualified Ultracomms as a pioneer again. According to the Technical Director at Ultracomms, Tom Davies, the company designed a process that would provide companies with more control in their call centre. This helps to eliminate false positive reporting and improves insight into audio conversations.
AMD+ ensures that calls can be monitored consistently, regardless of whether the answer machine detection function is running. According to the Chief Executive for Ultracomms, Derwyn Jones, the patent award was a huge success for the business. Ultracomms started as one of the first providers of cloud-based call centre solutions. Today, they can continue to deliver innovative approaches to customer engagement and management that provide value to their clients.
What Can AMD+ Do?
Currently, Ultracomms is responsible for handling over 140 million minutes of calls every year for customers. The business developed it’s cloud-based AMD+ or Answer Machine Detection system to collect useful information for their wide range of clients. It takes a lot of work to win a European patent in the highly competitive comms environment today.
The AMD+ technology was put through stringent tests by a consultant called DJN solutions, which involved the analysis of more than 3,000 calls over 4 days. AMD+ was found to perform at a level of around 99.9026% accuracy for answer machines detected.