Formation Tech Deploys Optichannel Contact Centres

I’m one of those sad Technology Journalists that gets excited when a new term pops up in the industry. So, when Mike Wheadon, Business Development Director at Formation Tech, suggested we had a chat around OptiChannel contact centres, I bit his hand off. My first question was the obvious one.What IS an OptiChannel contact centre?The … Continue reading Formation Tech Deploys Optichannel Contact Centres