Genesys Cloud Achieves Record Sales

70% YOY annual revenue growth for Genesys

Genesys Cloud Achieves Record Sales

Global leader in omni-channel customer experience solutions and contact centre innovations, Genesys, recently announced some amazing results for the first six months of 2019. According to Genesys, the brand has achieved a 70% growth in new customers within selected cloud offerings in the first 2 quarters of the year.

Rapid adoption of the next-gen Genesys Cloud customer experience platform is the primary driver behind the company’s exceptional growth. Businesses around the world, including JPIMedia, Lowell Group, and Whirlpool are all turning to the Genesys Cloud environment for its security, resiliency, and commitment to innovation. Genesys cloud revenue grew by almost 225% within the first half of 2019 in the UK alone (YOY).

The fantastic progress of the Genesys Cloud platform has also extended to the SaaS product suite from Genesys too, which includes the PureCloud offering. The success of PureCloud is particularly essential, as the solution has continued a growth of triple digit proportions every year since its 2015 launch. For the first half of 2019, PureCloud achieved a 110% YOY growth.

A Tipping Point in Genesys Success

According to the CEO of Genesys, Tony Bates (pictured above), the company has reached a tipping point where most new customers are choosing the flagship cloud offer to power their solution. The Genesys Cloud platform is excellent for helping new and existing customers to deliver the experiences that customers need in this new age of CX. Genesys says it will meet organisations wherever they are in the journey to the cloud to help them manage meaningful experiences with customers.

With it’s proven use cases and prescriptive approach, Genesys’s PureBridge offer is another leading force behind the company’s growth. In the first half of 2019, sales from Avaya displacements have grown by 143% compared to last year, helping to move Genesys even further forward.

Positive Outcomes for Genesys Customers

Additionally, the brands moving into Genesys offerings are also reporting fantastic returns on their investments, as evidenced by a recent report from Nemertes Research. The well-known global research and consulting firm surveyed a host of companies moving from on-premise legacy solutions to Genesys customer experience technology and found that 70% are using the Genesys cloud platform. The report identified common beliefs including scalability in global expansion, quick implementation times, and rapid availability of new features.

Other implementation outcomes from moving to Genesys have included 23% improvement in first call resolution, 31% decrease in operational cost, 6% increase in customer satisfaction, and 12% reduction in call handling time.


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