How Agent Experience Drives Customer Experience


UC Today Guest Host and CX Expert, Clare Muscutt hosts Martin Taylor, Co-Founder and Deputy CEO of Redwood Technologies Group

Watch and subscribe on YouTube

In this session we discuss the following:

  • Overcoming the Agent Experience challenges that result in high staff turnover
  • The Agent Experience benefits of Cloud networks and Storm services during the pandemic
  • Strategies to improve the Agent Experience as we progress towards increasingly digital dominant channels

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