Oak and NTA Collaborate on FCA and PCI Compliant Recording Service
NTA and Oak Collaboration
Recording solutions are essential to a range of different companies. They assist in quality assurance, tax purposes, and a range of other elements designed to make the average business more effective. Fortunately, new solutions are constantly being developed and upgraded for businesses within the telecommunications sector. In fact, hosted telephony experts, NTA are now teaming up with professional call recording innovators, Oak Innovation, to design a fully-compliant on-premise recording service for all NTA customers.
The Oak call recording solution built for NTA will include AES 256bit encryption intended to protect the recordings alongside the guidelines laid out by the FCA (Financial Conduct Authority). The new recording service will also be compliant with PCI card payment suppression guidelines, and offer infinite storage space. This new and innovative call recorder can also be used for the purpose of monitoring and training staff, as well as managing business performance guidelines, and helping to resolve customer disputes.
An Exciting New Collaboration
Both NTA and Oak Innovation consider the latest collaboration to be an exciting opportunity to create something more comprehensive, accessible, and valuable for their customers. The connection seems to be based around an attempt to combine the best parts of both businesses into a holistic service that breaks through the challenges surrounding FCA compliant recording.
According to the sales manager for NTA, Justin Blaine, the partnership was an obvious next step for the business. Though they already had a call recording system, it was not FCA and PCI compliant, and the company wanted to work with Oak because they had established themselves as leaders in the market. NTA were on the search for the best available for their customers, and felt that Oak could deliver that with an attractive, easy-to-use set of features.
A Unique Opportunity for Oak
The CTO for Oak, Phil Reynolds commented that he was also excited to be working with the new, forward-thinking telephony provider. He noted that NTA is a unique service among hosted telephony solutions, with services that aren’t sold to resellers at a standard “per seat” basis. Alternatively, NTA makes use of a channel mode for service solutions that is based on the number of extensions that is likely to be in use at any given time. This means that resellers can potentially pay much less for their services, and end-users therefore get a more extensive high-performing system without breaking the bank.
For customers and partners alike, the new collaboration between NTA and Oak seems to be an exciting solution for ticking several telecommunication boxes.
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