Out Loud: Big Week Ahead for Five9 at Customer Contact Week 2018
We speak to Five9 to preview the 19th annual CCW event
Patrick is joined by special guest Dan Burkland, who is President of Five9, as we discuss the upcoming 19th annual CCW event.
Dan is veteran of Customer Contact Week having attended all 18 previous events, so he is the perfect man to tell us why this is so important and how 2018 could be a big year for Five9.
Patrick and Dan run through a brief history of the CCW event with Dan explaining why it is so critical within the industry. Dan also details some of the main reasons for Five9 to attend events such as CCW with a focus on show casing some of their use cases for emerging technology like AI.
Dan will also be the main presenter at the show and is looking forward in particular to the awards gala which takes place on the 18th.
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Presenter and Tech Journalist Patrick Watson and special guest Dan Burkland.