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Out Loud: UC Awards 2018 – A Year in the ZaiLife with ZaiLab

Head of PR and Events for ZaiLab, Asonele Kotu, joins Patrick in this episode of Out Loud to discuss their year so far and their plans for the future

Out Loud: UC Awards 2018 – A Year in the ZaiLife with ZaiLab

Patrick was joined by special guest Asonele Kotu from ZaiLab.

ZaiLab first launched early in 2018 so their main focus has been on raising brand awareness and introducing the platform to the wider contact centre industry as a whole.

“We are getting into and industry that was dominated by industry giants that have been there for years – we wanted to do it differently, we wanted to stand out.”

Out Loud Zai Lab Asonele

Asonele Kotu, ZaiLab

Their global expansion program has been successful and now ZaiLab have established presence in Africa and in the United Sates. The future plans include further expansion into Europe and the Middle East. They have also been recognised across the industry as an innovative and disruptive force by organisations such as Reuters. Asonele recognises that the process has been difficult, raising awareness for a new brand in such a well-established industry has been a challenge for their whole team.

ZaiLab are have worked since their inception to ensure that emerging technologies are utilised within their products portfolio. They have adopted technologies such as artificial intelligence (AI) and speech analytics. One of the most unique features of ZaiLab is its simple and rapid deployment method. ZaiLab contact centres can be setup in a matter of minutes and enable organisations to deploy the next generation features of a contact centre easily.


Patrick then asks Asonele about their plans for the next 12 months. They will continue to expand their presence and footprint around the globe as well as looking to arrange the appropriate infrastructure and partners for distribution channels.

Listen on your daily commute, whilst walking the dog, or in the gym. UC Today – Out Loud provides bite size podcasts, bringing you all of the latest communication and collaboration news.

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Presenter and Tech Journalist Patrick Watson and special guest Asonele Kotu.

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