Contact Centre
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Contact Centre

77% of Customers ‘Not Happy’ says Serenova

March 20, 2019
Avatar Rebekah Carter

Verbit Could be just what Contact Centers Need

March 20, 2019
Moshe Beauford Moshe Beauford

Talkdesk Unveils AI Enhanced Workforce Management

March 19, 2019
Avatar Patrick Watson

Voicesense: Call Centre Offering

March 19, 2019
Avatar Rebekah Carter

Avaya & Google Use AI to Enhance CX

March 19, 2019
Avatar Patrick Watson

5 Ways CCaaS Drives Better Business Results

March 18, 2019
Guest Blogger Guest Blogger

Fuze Platform Analytics & UC Insights Guide

March 15, 2019
Avatar Rebekah Carter

Formation Tech Deploys Optichannel Contact Centres

March 15, 2019
Dominic Kent Dominic Kent

Is Aspect on the Road to CCaaS Success?

March 15, 2019
Dominic Kent Dominic Kent

Exploring Enghouse Interactive

March 15, 2019
Dominic Kent Dominic Kent

Fuze CC, Skill-Based Routing & Workforce Management Guide

March 14, 2019
Avatar Rebekah Carter

Cisco vs. Microsoft for your Contact Centre

March 14, 2019
Avatar Rob Scott

Is Talkdesk the CCaaS Unicorn?

March 14, 2019
Dominic Kent Dominic Kent

What’s HOT in Contact Centre with Julien Rio

March 13, 2019
Dominic Kent Dominic Kent

CCaaS Success Toolkit

March 12, 2019
Dominic Kent Dominic Kent

Top CCaaS Providers 2019

March 12, 2019
Dominic Kent Dominic Kent

Dubber Doubling Down for Future Growth

March 11, 2019
Andy Cakebread Andy Cakebread

IPCortex Meets the Demand for Better Apps

March 8, 2019
Avatar Rob Scott

The CX Board YOU Can’t Afford to Miss

March 7, 2019
Avatar Rob Scott

Plantronics Polycom in the Contact Centre

March 7, 2019
Avatar Patrick Watson
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Latest comments

Mitel Demonstrate the Power of Google Contact Center AI

Google AI powered customer experience just makes sense, good to see vendors like Mitel showcasing the power of partnerships in today's tech world.

07:37, 17 Apr 2019