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Contact Centre

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Contact Centre

Latest MiVoice Application Suite 5.0 brings it all together for Mitel Customers

March 23, 2017
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Market Traction Set to Accelerate for Akixi

March 23, 2017
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About Tollring – The Rising Star of Cloud Call Analytics

March 21, 2017
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Lack of human interaction loses customers says Yonder

March 17, 2017
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In Focus: Why Tollring Chief Puts Service at the Heart of Comms Industry Success

March 17, 2017
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Enghouse Visualises Call Handling Future for Microsoft Skype and Office 365 Users

March 13, 2017
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The Law Surrounding Monitoring and Recording Telephone Calls

March 12, 2017
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Avaya Breeze Review – a developer’s haven?

March 9, 2017
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Tollring rubber-stamped for Quality & Security

March 6, 2017
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SIP Call Recording Solution Launched by VoiceFlex

March 1, 2017
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Oak and NTA Collaborate on FCA and PCI Compliant Recording Service

March 1, 2017
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New Voice Processing Director Appointed by Oak

March 1, 2017
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Avaya Oceana Review – the multi-channel CRM replacement?

February 22, 2017
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A Brief Look at the Gartner ‘s 2016 Contact Centre Magic Quadrant

February 8, 2017
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BT Wholesale goes live with Tollring’s iCall Suite

February 8, 2017
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What’s new in Avaya IPOCC 10?

February 4, 2017
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WCC software will drive UC sales in 2017

January 25, 2017
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Avaya Looks Beyond Contact Centre With Oceana

January 20, 2017
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Mplsystems Commended by Gartner’s 2016 Field Service Management report

January 18, 2017
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About Red Box Recorders

January 16, 2017
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Latest comments

Who’s Leading Gartner’s CCaaS Magic Quadrant 2019?

Why was Cisco dropped from the report? A quote from the official report: Cisco (BroadSoft) — According to Gartner’s internally developed estimations, Cisco (BroadSoft) did not…

07:59, 19 Oct 2019