Sabio Acquires FlexAnswer Solutions

Sabio strengthens portfolio with new acquisition

Sabio Acquires FlexAnswer Solutions

The Sabio Group, including Bright UK, DatapointEurope and Sabio announced their acquisition of the “FlexAnswer Solutions” brand earlier this month, a leading provider of virtual assistant solutions in Singapore. Sabio plans to add FlexAnswer’s innovative machine learning and NLP technologies to those offered by its existing partners, to create a more powerful portfolio for digital transformation.

With the FlexAnswer acquisition, Sabio will be prepared to help companies optimise their digital engagement strategies and seamlessly integrate their solutions with other human and digital-assisted services in the contact centre. The acquisition followers the strategic investment in Sabio made by Horizon Capital in 2016, and it’s part of the company’s ongoing plan for global growth.

Sabio’s Strategic Growth Plan

The strategic growth plan that Sabio has set in motion includes the acquisitions of SaaS provider Rapport in 2017, and DataPointEurope, one of the leading contact centre technology providers in Europe. Sabio also purchased Bright UK, a company for customer insight and contact centre benchmarking, this year.

According to the CEO of the Sabio Group, Andy Roberts, Sabio is committed to keeping clients ahead of their competition by giving them access to the most disruptive and innovative contact centre solutions. Sabio is focused on giving organisations the solutions and insights they need to ensure increased responsiveness, better visibility, and greater control across multiple customer interactions. The addition of FlexAnswer to Sabio’s proposition will help clients to access more of the latest AI-enabled virtual assistant technology on the market.

The new acquisition also supports the development of Sabio’s presence in the APAC region. FlexAnswer has a strong presence in the Asia Pacific Region, and it’s been a long-term goal for Sabio to expand into that environment.

A Comprehensive Virtual Assistant Platform

According to Lin Milne of FlexAnswer Solutions, becoming a part of the Sabio Group is something that simply makes sense for the FlexAnswer brand, the company is looking forward to working as part of the team.

FlexAnswer provides today’s customers with a comprehensive platform for virtual assistants, covering voice, web and messaging channels which can be applied to support customers externally, and internally to support advisors and agents. The solution uses Natural Language Processing to understand the intent and context of requests and generate appropriate responses from an advanced system for Knowledge Management. One of the most successful implementations that FlexAnswer has made to date is with the Singapore “Ask Jamie” virtual assistant in partnership with Singapore’s GovTech.

FlexAnswer virtual assistant technology currently supports over 70 web-based service solutions for government agencies and departments across Singapore.

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