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Speech Recognition can Save the Contact Centre

Rob Scott talks with Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage

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Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage.

In this session we discuss the following:

  • What is Speech Technology?
  • What are the key issues that your customers are facing and how do you help solve them with speech?
  • Explore popular applications of speech technology and speech recognition
  • What are the key considerations when utilising speech technology?
  • What does the future of speech tech look like and how will it continue to impact customer experience going forward?

Industry Report Trends and Predictions For Voice Technology in 2020 is available from the Speechmatics website.

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