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The Latest on Twilio Flex

In this video we speak to Twilio to get the latest info on their Flex solution

The Latest on Twilio Flex

UC Today presenter Patrick Watson was joined by Andreas Wienold, PREMIUM Regional Director, DACH Twilio and Patrick Kolencherry, Sr. Product Marketing Manager, Twilio Flex.

Firstly Patrick starts by speaking to Andreas about Twilio’s presence and progress in the EMEA market. Andreas explains that although Twilio were founded in the United States the company, due to its cloud nature, has always had a global presence and success in the European market.

Patrick Kolencherry then tells us more about Twilio Flex and its main targets within the industry. Designed for the Enterprise, Flex can offer customers a huge variety of customisation options as well as out of the box configurations depending on customer requirements. Patrick then details the latest developments in terms of Flex’s integration with platforms like WhatsApp business.

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Presenter Patrick Watson with Andreas Wienold and Patrick Kolencherry from Twilio.

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