Ensuring simple and effective communication for teams in an increasingly mobile, and dispersed workforce is no simple feat. That’s why experts in collaboration and communication like Mitel have begun to innovate new ideas for facilitating strong, reliable connections.
Mitel Phone Manager “Outlook edition”, is the basic licensing option available for Mitel’s Phone Manager app which is developed by Xarios Technologies. This part of the company’s product portfolio is designed to give consumers complete control over MiVoice Office 250, from any location, at any time. The Mitel Phone Manager Outlook Edition simplifies daily office communications by reducing the need for training, and stream-lining telephony processes.
Here, we’re going to offer an in-depth review into Mitel Phone Manager Outlook Edition, with a focus on its benefits and features. However, please note that we do not sell Mitel products, and the opinions expressed here are our own. Please share your own thoughts with us in the comment section below this article!
A Simple Service for Communications
Mitel Phone Manager Outlook Edition is the fundamental service offered by Mitel Phone Manager. Phone Manager is part of the MiVoice Office Application Suite which we also reviewed recently. It allows companies to use the cloud to control their calls, presence, and IM integration within MiVoice Office 250.
Mitel Phone Manager Licenses
The services available through this platform come in a distinct range of tiers, including “Outlook”, “Professional”, and “Team Leader”. Both the Team Leader and Professional level licenses come with features that build on top of the Outlook Edition.
Features and Applications
Mitel Phone Manager Outlook Edition is brimming with features intended to make everyday office communication simpler than ever. The idea behind the service is to provide a platform that makes collaboration simpler, reducing the need for training and boosting business productivity.
Mitel Phone Manager not only provides presence information for users, it also makes transferring calls, supporting instant messaging, and contact solutions simpler too. Some of the key features of Mitel Phone Manager Outlook Edition include:
- The ability to dial numbers from web and desktop application
- Hot desk status and control for Mitel
- Call control from desktop platforms
- Outlook add-ins for conference booking
- Do-not-disturb features
- Real-time presence features
- Detailed call histories
- Searchable external and internal contact directory
- Windows integrated log-in
- Add-Ons
There are a range of ways that companies can upgrade their experience of Mitel Phone Manager Outlook with accessories and add-ons. For instance, extra options include:
- Mitel phone manager VoIP softphone
- Microsoft Dynamics CRM integration (or CRM integration with Salesforce, Goldmine, Zendesk, and more)
- Customisable Toolbars
- APIs for .NET, VBScript Macros, COM, and more
- Call history access with MiVoice Call Recorder
- First Party TAPI driver
- Team Leader upgrades
What We Like about Mitel Phone Manager Outlook Edition
Perhaps the most fundamental benefits of Mitel Phone Manager Outlook Edition can be linked to the reduced need for training, and the ability to optimise telephony tasks. With visibility, it’s easier to find other users quickly, and clear identification helps professionals to define VIP customers. There are shared contact solutions for immediate access to common numbers, and highlight features to reduce the chance of misdial. Not only does Mitel Phone Manager Outlook Edition improve customer service, but it also offers a range of features at zero cost – the licences are included with the MiVoice system.
Some of our favourite features include:
- Call Control/ Do Not Disturb: Thanks to features like Do Not Disturb, Call Forwarding, and Call Control, managing your calls is simpler than ever. One mouse click can replace various complicated processes on a handset. Additionally, can control as many as four calls at once with clear access to crucial information.
- Call Identification: Sometimes, call centres and offices need to prioritise certain calls. Mitel Phone Manager Outlook Edition shows you the source of your calls, with captions and coloured title bars. If necessary, you can expand the caption to include further information about a specific call.
- Presence solutions: Thanks to the ability to see other users in the organisation, it’s much easier for groups to find colleagues who can assist them with client and customer needs. Mitel Phone Manager Outlook Edition offers status insights into other users and agents on the system.
- Call History: Every user can access a complete history of any calls they’ve made, or been involved with. Missed calls can also be clearly defined, and addressed as necessary.
Who is Mitel Phone Manager Outlook Edition For?
Mitel Phone Manager Outlook Edition was designed for office customers who need help getting complete control over their communication strategies. With the Phone Manager system, you can streamline operations through all aspects of your business, and create a more productive, and efficient workforce – no matter if your company is big, or small.
What is it Compatible With?
To make the most of Mitel Phone Manager Outlook Edition, you’ll need to meet with the following host system requirements:
- OS: Windows 7, 8.1, or 10
- OS: Windows Server 2008 R2, 2008 SP2, 2012, 2012 R2, or 2016
- Minimum 1GB RAM
- Intel Core Duo Processor or above
- Minimum Direct V9 Graphics card with 120MB RAM
- 5.2 .NET Framework
- OU Active Directory Integration
- Support for Terminal Service Environments
UC Today Opinion
Mitel Phone Manager Outlook Edition is a simple and effective way for office environments and companies to take control of their communication solutions, and start boosting productivity within the workplace. As the basic solution for Mitel Phone Manager, this license option could be the perfect solution for smaller businesses who aren’t sure exactly how many features their companies need yet, with cost of entry as low as it can be.
Have you used Mitel Phone Manager Outlook Edition in the past? Share your opinions of the software with us in the comments below, and share this review across social media with your friends and colleagues, so they can join in with the conversation.
