Professional Headset Shipments are Skyrocketing

Headset shipments will reach 65.7 million units by 2026

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Meeting Rooms and Devices

Published: September 21, 2020

Rebekah Carter - Writer

Rebekah Carter

Leading analysts, Frost & Sullivan, predict that the professional headset market will witness incredible growth thanks to the development of remote working practices and cloud meeting services. In the recent Growth Opportunities in the Professional Headset Market study, Frost & Sullivan released some exciting predictions.

According to them, the headset market is growing faster than ever. During 2020, the demand for simple USB and UCC headsets surged as employees began looking for ways to enhance software communication experiences. By 2026, the market for professional headsets should reach a value of around $2.94 billion, increasing from only $1.41 billion in 2019. The industry is growing at a CAGR of around 11.1% right now.

Frost and Sullivan also say that the market will be shipping around 65.7 million units over the forecast period, which is a massive increase from 22.9 million in 2019.

An Unprecedented Growth in Headsets

The report highlights an unprecedented growth in professional headsets due to the COVID-19 pandemic, as well as working from home requirements. Information and Communication Technologies Director at Frost and Sullivan, Alaa Saayed, said that professional headset vendors had faced challenges through supply-chain disruptions during the initial half of 2020.

Currently, Frost and Sullivan believes that vendors will cope with backlog issues in the second half of this year. Sales of RJ9 connectivity-only headsets are likely to continue declining in 2020. However, declines may also be less aggressive in this year due to contact centres also provisioning these headsets for their home agents. To make the most of these new growth opportunities, vendors should constantly look to enhance their offerings by:

  • Delivering consumer-like experiences wit solutions that they can personalise and customise to each person’s individual needs
  • Partnering with growing and leading brands in the UCC space
  • Bundling headset technology with solutions for other video and audio equipment for professionals working from home
  • Addressing the specific needs of various verticals and offering joint Device-as-a-Service, and Software-as-a-Service options to business customers

An Increasing Need for Headsets

Alaa Saayed
Alaa Saayed

The forecast to 2026, covering the global professional headset market is the latest addition to the Frost and Sullivan Communication and Information research. This report analyses information available with the Frost and Sullivan leadership council, helping companies to identify the best growth opportunities for the future.

This new report demonstrates that the demand for headsets will only continue to grow as flexible and remote working strategies become increasingly popular.

 

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