Snom Makes Remote Management Simpler

New remote management features out from Snom

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Published: April 23, 2020

Ian Taylor Editor

Ian Taylor

Editor

The German IP Phone manufacturer’s secure redirection and provisioning service SRAPS is the focal point of activity for Snom ever since the start of the novel Coronavirus pandemic. The release of the service comes at a time where companies count on such services, especially in the light of recent global developments. Snom’s ‘Secure Redirection and Provisioning Service’ (SRAPS), a cloud-based service, supports service provider partners and specialist resellers to deploy and manage Snom endpoints quickly, easily, and remotely, according to Snom’s Head of Interop & Integration, Mark Wiegleb.

Mark Wiegleb
Mark Wiegleb

In an interview with Wiegleb, he shared, “The telecommunications system is the communicative backbone of every company and is usually a tailor-made solution.” Adding, “Interruptions and errors can be eradicated, and extensions should be implemented as soon as possible.”

When the time comes, you want to be able to rely on the service you have, especially during times like we’re experiencing right now. “Everything depends on the service provided – and all this takes place against the backdrop of rising costs, mounting pressure, and increasing challenges in the recruitment of specialists,” Wiegleb told UC Today.

This is why Snom built its SRAPS service from the ground up, hoping to provide a more reliable service at zero cost to partners and users. It’s Secure Redirection and Provisioning Service, Wiegleb shared, is ” A powerful and highly professional tool for its business partners, allowing them to change settings, analyze – as well as, diagnose and fix errors remotely.”

Undoubtedly its most prominent advantage is the system’s ability to perform remote provisioning, which can prove critical during COVID-19. It also lets Snom partners do more with less, and to be more efficient whilst installing phones, managing configuration settings, and updating system firmware from a remote location, all the while maintaining a safe distance from others.

This has plenty of far-reaching implications for organizations of all sizes hoping to get remote workers up-and-running in no time. Reducing administrative costs, minimizing on-site visits, as well as enabling new quick deployments for enterprises rushing to outfit a remote workforce. Speaking to UC Today on what this means for partners and customers, Wiegleb said:

“SRAPS is key for our partners if they want to develop long-term successful customer connections. Snom provides them with an optimal tool to manage the requirements of a diverse set of clients and we contribute, in the end, to a higher degree of customer satisfaction and loyalty”

It is this kind of loyalty that can lead to a prosperous future for many organizations, and resellers will need all the tools they can get to help companies be successful in the ever-changing enterprise communications landscape. Today, that landscape looks entirely different than it did a month ago, and it is this unpredictable nature that will determine which companies remain relevant in a post-COVID-19 society.

SRAPS could very well be a game-changer for resellers in the IP phone business, and Snom may prove once again, it is at the forefront of innovation when it comes to adding value for everyone involved in enterprise comms.

 

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