The Best Business Phone Systems For 2023

The Top Business Phone Systems to Consider in 2023

5
Best Business Phone Systems 2022
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Published: December 29, 2022

Rebekah Carter - Writer

Rebekah Carter

Business phone systems are probably one of the most important parts of any company’s technology stack. Even a new forms of communication continue to infiltrate our day-to-day lives, phones remain crucial to how we collaborate, and interact with consumers.  

A business phone system offers companies access to an all-in-one solution for managing everything from call routing to queuing typically within the cloud environment. Business phone systems are feature-rich, versatile, and scalable tools, which enable stronger internal and external communications. The challenge for business leaders is in deciding which one to use.  

Let’s take a closer look at some of the most compelling business phone systems available to access in 2023, and determine what makes them so intriguing. 

RingCentral MVP

RingCentral is one of the better-known companies in the communication landscape today. A leader in the Gartner Magic Quadrant for UCaaS, and an innovator in the customer service world, RingCentral provides companies with a secure, reliable, and powerful system for communications.  

The “MVP” solution allows companies to access messaging, video, and phone services in one convenient environment, combined with artificial intelligence, and workflow automation. The intuitive platform can be enriched with RingCentral Rooms and webinar tools, and comes with built-in call logging, recording, monitoring, and audioconferencing. 

Available in more than 110+ countries, with over 300 app integrations and seven layers of secure protection, RingCentral MVP  allows companies to innovate and evolve in a changing communications landscape. There’s even the option to combine UCaaS and CCaaS services in one comprehensive environment with RingCentral technology. 

GoToConnect

Another phenomenal choice for modern business communications, GoToConnect offers companies a comprehensive cloud-based phone system with included chat and conferencing features. Setting up the system is simple and straightforward, and users can manage calls from anywhere, switching between landline phones and mobiles at will.  

HD video conferencing is included with every license, and companies can also use an intelligent call forwarding scheduler so they can set up comprehensive routing strategies. The virtual phone system provides exceptional performance and reliability, with 99.999% uptime and low bandwidth requirements. Plus, it comes with a host of built-in security features for peace of mind. 

Part of what makes GoToConnect so compelling is the sheer number of features companies can access, from contact centre capabilities to meetings with screen sharing, SMS and MMS, direct dialling numbers and international calls. 

Ooma Office

Designed to help smaller companies unlock the benefits of big communications features, Ooma office empowers organisations of all sizes to reach their corporate goals. The all-in-one virtual phone system includes access to toll-free numbers, international calling options, virtual fax, and free local numbers. Users can also leverage ring groups, virtual receptionists, and HD audio.  

Offering phenomenal uptime and reliability, Ooma office is a no-fuss way to transform the communication strategy of any business. The system makes it simple for team members to work, connect and collaborate from anywhere, using text, messaging, and video. There’s also call park and call queuing functionality, hot desking for modern teams, and dynamic caller ID.  

Ooma also gives businesses the freedom to connect their business phone systems to the CRM technology they’re already using with Salesforce and Microsoft Dynamics integrations. Plus, the system can work alongside Office 365 and Google platforms too. 

8×8 eXperience

8×8 takes business communications to the next level with a truly comprheneisve solution for end-to-end communications. The eXperience communication platform combines employee and customer experience features into a unique environment for managing team interactions and customer conversations. Users get access to a complete business phone system with local numbers and global connectivity, which can be controlled via an app.  

There are video meeting options and team chat solutions for collaboration, as well as a built-in contact centre where users can build AI-powered workflows for every interaction. 8×8 is also extremely flexible, with various API solutions which allow users to connect all of the systems they already use in one convenient space.  

8×8 has proven itself as a clear leader in the business phone environment with leadership positions in the Gartner Magic Quadrant for 11 years. Plus, 8×8 tools can work with a range of existing tools in the business landscape, such as Microsoft Teams, Salesforce, and Google Workspace. 

Avaya UCaaS

Known for offering phenomenal reliability, security and consistency, Avaya has a strong presence in the business communication landscape. The company’s comprehensive cloud communications platform enables businesses to empower their employees with flexible collaboration tools, phone management features and more.  

The all-in-one system allows businesses to support multiple devices on a single number, and switch easily between desk and mobile phones. There are convenient collaboration tools like one-touch dialling, and directory integration. Plus, companies can experiment with a range of disruptive capabilities like AI and automation.  

Avaya promises breakthrough real-time communications with exceptional reliability, and scalability for global companies. Brands can customise their ecosystem to suit their needs, and seamlessly integrate communications into different business processes too. 

Zoom Phone

Zoom became a household name for its video conferencing platform during the pandemic but has since expanded to become a full UCaaS player with Zoom Phone.

Its Zoom One plan allows companies to access everything from phone and meeting functionality to events and webinars in the same space.

Zoom enables business leaders to empower their workforce with many innovative tools for meetings, conversations, and asynchronous or synchronous communication. There are countless apps available to extend the system’s functionality and tools that allow business leaders to manage their security and privacy policies.

Zoom combines an easy-to-use environment with a phenomenal range of ever-evolving features built to empower employees and improve company culture.

Microsoft Teams Phone

As Microsoft Teams continues to make waves as the go-to solution for business collaboration in the digital world, Teams Phone has grown increasingly popular. The Phone system from Microsoft allows companies to access enterprise-grade communications, combined with all the benefits of the collaborative features in Microsoft Teams.  

There are multiple options for companies to set up their business communications with Microsoft Teams too. For instance, users can decide whether they want to access a calling plan directly from Microsoft, or bring their own carrier with access to direct routing and Operator Connect. The Phone system also includes access to all of the features business leaders need, such as multi-level auto attendants, call queues, call transfer, and 24/7 customer support.  

Microsoft offers a phenomenal uptime guarantee, support for mobile calling plans with Operator Connect mobile, and access to endless productivity apps and services. There’s also phenomenal security and privacy features in place for compliance too. 

Cisco Webex Calling

Cisco Webex Calling is a fantastic cloud-based phone system, customized to suit mid-sized business. It includes all of the essential calling features business leaders need, allowing organizations to rapidly launch their services into the cloud. There are comprehensive PBX capabilities included, and the system can integrate with a range of different types of hardware. 

Features include everything from built-in collaboration services to end-to-end call management and flexible call plan options. Security and encryption are included with every phone registration, and users can access the service from a mobile app for on-the-go connectivity.  

Not only is Cisco Webex highly flexible and versatile, but it’s also brimming with a range of ways for companies to customise their calling experiences to suit their specific needs. Integrations and APIs are supported, and everything is wonderfully easy to set up and scale.  

 

 

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