Top 5 Reasons to Buy Personalised Endpoints in 2022 

Using Endpoints to Improve EX in 2022

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Top 5 Reasons to Buy Personalised Endpoints in 2022 
Meeting Rooms and DevicesInsights

Published: June 14, 2022

Rebekah Carter - Writer

Rebekah Carter

Endpoints have always been an essential part of the tech stack for any business investing in communication and collaboration solutions. Although often overlooked in an era of software and cloud connectivity, endpoints are a critical component in our connections. 

From speakerphones for immersive team communication sessions to webcams and headsets for video calling, we need these devices to power our interactions. For years, companies have focused on a very specific set of considerations when investing in endpoints. 

Business buyers have looked at things like budget (how much each device costs), control and provisioning options, and the ability to integrate tools with the communication ecosystem the business is already using. Now, as the workplace begins to change, and employee experience (EX) becomes an increasingly crucial focus point for team leaders, there’s a new point to consider personalisation.

The Benefits of Personalised Endpoints

Personalisation is a growing trend in the post-pandemic landscape. Employers need to consider the satisfaction and engagement of their team members to avoid the threat of great resignation. Through “personalised” solutions for communication, companies can give everyday users a more versatile experience tailored to their specific communication needs. 

After all, as we’ve learned over the last couple of years, different people in the workplace have different needs. A worker on the shop floor might need a monoaural headset to listen out for dangers at all times. In contrast, a remote contact centre employee needs a binaural headset with noise cancellation to block out distractions. 

Let’s look at some of the reasons companies should be investing in endpoint personalisation in 2022. 

  1. Improved Adoption

One of the most critical points companies consider when buying new hardware and software for their teams is how easy it will be to implement or provision those tools. However, it’s important to remember that a zero-touch provisioning strategy doesn’t mean much if your employee still isn’t going to use the tools you give them. 

In the last couple of years, as people began working from home during the pandemic and hybrid work started to increase in popularity, employees got used to using their hardware. We’ve grown accustomed to being able to use the headsets, cameras, and devices we feel most comfortable with, and most of us aren’t willing to compromise. 

Allowing your teams to have more choice over the endpoints they use will improve your chances of adoption and reduce the risk of team members using unapproved devices instead. 

  1. Greater Productivity

We perform better when we have access to the same tools they need. 

Endpoint personalisation allows team members to access the most important features to boost their performance and productivity levels. For people regularly conducting video interviews with clients, this could mean giving them the best possible webcam quality, so they don’t have to waste time fiddling with settings. 

For some backend employees, it could even mean having access to an IP desk phone as a separate tool to their computer screen and smartphone, so they can more easily manage their conferences, calls, and conversations.

When around 61% of employees say they often feel burned out on the job, giving your team members access to the tools they need can be the key to improving productivity and minimising stress. 

  1. Greater Comfort and Wellbeing

Headsets, webcams, voice and video bars, and personal speakerphones aren’t as one-size-fits-all as we previously assumed. As we spend more time using these devices daily, many of us have discovered specific preferences for certain kinds of technology. 

Some people feel more comfortable wearing large over-ear headphones at work so that they can block out the distractions of a remote working environment quickly easily block out the distractions of a remote working environment. Others prefer in-ear headphones, speakers, and speakerphones to keep themselves completely wire-free. 

In the last couple of years, trends like employer empathy and a greater focus on wellbeing have forced companies to think more carefully about the comfort of their team members. When your employees feel happy and comfortable in the workplace (wherever that is), they’re more likely to deliver excellent performance. Personalised endpoints can be a perfect way to provide that comfort.

  1. Enhanced Versatility

Speaking of the move away from “one-size-fits-all” in the workplace, we’ve also discovered in recent years how many different kinds of “employee persona” are. The modern workplace is full of different types of people, all with specific needs regarding the hardware and software required to ensure their productivity. 

With endpoint personalisation, companies can stop guessing what they think their team members need and let them choose the right tools instead. Giving your employees more freedom with endpoint personalisation means they can build the perfect bespoke communication technology stack for their needs. This leads to better employee experience and better performance.

Your team members will be able to personalise their endpoint experience based on the unique work they do each day. 

  1. Employer Brand Development

Finally, investing in endpoint personalisation shows you’re willing to put your team members’ best interests and needs first. In the “Great Resignation” age, team members are less likely to stick with employers who overlook their wellbeing, which is more important than ever.

With endpoint personalisation, you ensure you can appeal to a broader range of talented professionals by giving them the freedom to build the toolkit they need for excellent communication. As a bonus, you’ll also be able to keep those team members around for longer by delivering the comfortable and engaging experience they’re looking for at work. 

When talent shortages are more significant than ever before, developing your employer brand with endpoint personalisation could be a clever move.

 

 

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