Customer Contact Week Online 2020
Virtual Event
01 Dec 2020 - 03 Dec 2020
The Future of the Contact Center
Are you prepared for the year ahead?
Whether or not you delivered a superb customer experience in 2020, you have to be prepared for 2021. New technologies will be emerging, new marketplace factors will be making an impact, and new customer expectations will be arriving.
We’ll unpack these changes in our CCW Online: Future of the Contact Center. Our faculty of analysts, senior-level executives and innovative technology professionals will share research, case studies, and commentary to prepare you to thrive in the year (and years) ahead.
Our Online Events are a series of sessions that run from 12-3 PM ET across three days.
- Sessions led by industry leaders and influencers
- Case study examples that will help get you ahead of the curve
- New technologies and best practices
- Answers to your key questions
All events are recorded for viewing access after the conclusion of the event. Just register and we’ll send them to you!