ICMI Contact Center Expo

The International Customer Management Institute (ICMI) returns in October with the 2020 chapter of ICMI Contact Center Expo. The event is sponsored by the likes of Salesforce, Cisco, RingCentral, and Talkdesk, making it a must-have on our event calendar for this year. Here’s what you could expect:

• Half-day workshops that combine networking opportunities with hands-on education
• Half-day tours that give you insights into CX operations
• Full-day trainings on strategy, workforce management and small-sized contact centres
• 6 discrete learning tracks for a sharper domain focus

We were excited to learn that Carla Harris from Morgan Stanley and Duncan Wardle from The Walt Disney Company will be delivering keynotes at ICMI Contact Centre expo. Apart from this, there will be discussions on contact centre case studies, from Autodesk, Hulu, and other leading companies. A glimpse into such real-world accounts is extremely useful to guide your contact centre blueprint.

So, pick up your passes for $2199 – $2899, and be there between October 12-15. ICMI Contact Centre Expo 2020 will be held in Dallas, TX (Sheraton Dallas).