Call Recording Series – Technology Track 2017

Channel Guide, Trending Products, Vendor Product Reviews, Insight and Buyer’s Guides

June sees the launch of another Technology Track Series – Call Recording – not so long ago this was just simply recording calls and storing them and the only real decision to make was whether you recorded trunks (external telephone lines) or extensions – nowadays, we’re talking PCI DSS, compliance, GDPR, Speech Analytics and Cloud, to name a few of the hot topics.

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Each week, we will release lots of new content that builds into a complete Buyer’s Guide – every new article is shared via our social media accounts so you shouldn’t miss any if you follow us. (Follow us on LinkedIn)

Join our Weekly Newsletter which is a selection of the most popular and trending articles, every Friday at 9am (no spam we promise) – details on our weekly digest page.

Publications published for the Call Recording series are as follows:

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Questions that might be on your mind:

  • Do you need to record your calls?
  • Must you record, for regulatory compliance for example?
  • What do you want to record?
  • What about PCI-DSS?
  • What is PCI-DSS?
  • Storage of recordings and backup – DPA and GDPR
  • Accessing and reviewing recordings
  • Keyword recognition and flagging
  • Trunk or extension (yes, still a decision to make)
  • Which vendor?
  • How will you deploy the solution?

Quite a few things to consider – the idea of the Call Recording Series, as with all of our Series, is to help you decide what you need and where to get it by providing a Channel Guide for resellers, Buyer’s Guides, Product Reviews, and more – making the decision-making process easier.

Don’t forget to follow us on our social media accounts to be advised of BRAND NEW articles as they come online; it could be time well spent if you are looking to add Call Recording to your business or upgrade your existing solution.

Call Recording Series Sponsors


Gamma offer cloud based call recording and SIP trunk recording to via accredited channel partners across the UK.

Oak Innovation

Oak Innovation are a British company specialising in the call recording and reporting solutions. Oak call recorders work on many different types of phone systems.

Tollring Logo

Tollring are a British company and they offer both cloud based and locally installed call recording solutions, working across multiple platforms.


Voiceflex are a UK based company who specialise in SIP trunking and cloud based call recording. They sell though accredited channel partners.

Xarios Technologies

Xarios are a Manchester headquartered business offering server based call recording solutions. They sell through channel partners across the UK.


  1. Brian Young June 5, 2017
    • Ian Taylor June 9, 2017

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