Contact Centre Technology Track – Your Customer Contact Options

UC Today takes a close look at the current Customer Contact market

Technology Track - Contact Centre
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Contact Centre solutions from small, informal, internal-only operations to large, blended call centres working globally, most companies need some form of contact centre. It might just be for an internal IT helpdesk, to take incoming enquiries or orders, it might be to make outbound calls to existing clients – in all cases, it’s a contact centre.

Most phone systems have some form of call centre capability, either built-in or available to be switched on or licenced; some vendors are known for their impressive CC capabilities – we’ll cover a range of the best Contact Centre Solutions throughout the September Technology Track.

We’ll explore the features available and some of the deployment options. We’ll be reviewing products and solutions available from a range of vendors. If you’re in the market for a new contact or call centre, or just want to see the latest otpions available in the market, this is the series you’ll want to read.

We’ll be taking a look at offerings from:

  • Akixi
  • Red Box
  • Avaya
  • Kakapo Systems
  • West UC
  • Enghouse Interactive
  • Plantronics
  • RingCentral
  • AMC Technology

…and speaking to some of the decision makers that work for them.

So, you can expect to see contact centre reviews, buyer’s guides, information and blog pieces as part of the track as well as podcasts and insights with some key people in the industry.

So, join us for our Contact Centre Technology Track for September – if you’re looking to introduce a Contact Centre solution to your business, it’s a must-read.

Sign up to our social media feeds to receive notifications of new content throughout the month – follow us on TwitterFacebook and LinkedIn. Follow us to be advised of BRAND NEW articles as they come online; it could be time well spent if you are looking to implement a call centre in YOUR organisation.

AMCLogo-507x507

AMC Technology is committed to providing integration solutions for dynamic organizations that seek contact center efficiency and high customer satisfaction.

Enghouse Interactive

Enghouse Interactive. A leader in customer communications with integrated solutions such as multi-channel contact centre, self-serve, attendant operator consoles & call handling.

Plantronics 507x507

Plantronics offers business and personal headsets and audio solutions that deliver superior sound, style, and comfort.

RingCentral Logo

RingCentral is more flexible and cost-effective than legacy on-premises systems, empowering today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device.

RedBoxLogo-507x507

For 30 years, Red Box has been the leader in developing voice software and working with our reseller channel to enable customers to unlock the most powerful data set in the world: Voice.

Avaya Logo

Avaya is a world leader in unified communications and contact centres. The company is headquartered in California, USA with branches worldwide.

West Logo

For more than 20 years, West has been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Webinars & Enterprise Streaming.

Kakapo Systems Logo

Kakapo Systems is a software development firm specialising in user applications for BroadSoft. We have been developing desktop UC and call centre apps for BroadSoft service providers, and undertaking custom development, since 2006.

Akixi Logo

Akixi is an award-winning call management and call analytics company, providing comprehensive hosted call management and call centre analytics software. We offer various services, from basic call logging to complete call centre services, to suit businesses of all sizes.

 

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