Leading provider of cloud communications and consumer engagement software, 8×8, recently announced their collaboration with CNP Technologies, a company delivering cloud and unified communications to the US. The two groups are combining their services to establish a more differentiated value proposition in their cloud contact centre and communications portfolio.
The CNP Voice Services Manager Daniel Wohlbruck announced that CNP is thrilled to have 8×8 on-board as part of their collaboration, contact centre, and cloud communications portfolio. With the industry-recognised contact centre and communications services offered by 8×8, CNP believes that they’ll be able to enhance their client offering with a scalable, secured, and more dynamic cloud infrastructure for top-of-the-range customer and employee engagement.
The Desire for Advanced Communications
The collaboration between CNP and 8×8 comes at a time when companies are increasingly looking for new ways to expand their communication strategies. The era of nothing but audio calls is coming to an end, as contact centres and communication environments become more complex and diverse. The move to the cloud is one of the ways in which many brands are staying ahead of the curve and making an effort to become more agile as part of their digital transformation strategies.
As a leader for Unified Communications space according to Gartner‘s 2017 Magic Quadrant, 8×8 is well-positioned to offer a powerful solution for video, voice, messaging, contact centre and meeting solutions. The brand’s highly intuitive portfolio ensures that employees, customers, and partners can work together seamlessly – simplifying problem solving and improving access to collaboration.
8×8’s Global Channel Chief, Christopher Peters, noted that the partnership with CNP is an exciting opportunity for the company to achieve a more clearly defined value proposition within their line of cloud contact centre and communication services.
An Ideal Match for 8×8 and CNP
According to Peters, 8×8’S expertise in providing enterprise and mid-market companies with a single solution for collaboration and communication should align seamlessly with the CNP proposition to meet the needs of a growing market.
CNP Technologies are dedicated to offering Network Integration Services, cloud solutions, and UC to companies throughout the South East and the United States. Their products include VoIP strategies, video conferencing, disaster recovery, virtualisation, intelligent WAN, and many more. On the other hand, 8×8 is one of the most compelling providers of cloud communications for businesses worldwide – with more than a million global customers. The two brands fit perfectly together with a similar focus on the importance of the cloud.
With the new collaboration, CNP and 8×8 hope to get ahead of the ever-changing needs of the dynamic marketplace and transform communication for every industry.
