Leading provider of cloud collaboration, meeting, phone, and contact centre solutions, 8×8 recently announced a new project with the Gettel Automotive Group. Gettel ranked as 68th on the top 100 automotive dealership groups, selected 8×8 to help them move around 1,000 employees from a fragmented cloud communication solution, into the recently announced X Series for UC. The X Series promises to offer intelligence and engagement solutions into the workplace environment.
According to the Director of Information Technology for the Gettel brand, Erinn Siemer, customer satisfaction, and high performance are at the core of the company’s priorities. As the automotive company began to grow, they felt that they needed to invest in a cloud communications strategy that caters to the need of employees and customers alike. With the support of 8×8, Gettel believes that they’ll have the benefit of an effective partner for UC, with proven track record for enhancing customer and employee engagement.
Repairing a Fragmented Cloud Strategy
The Gettel Automotive Group currently owns 17 dealerships across Florida, including Chevrolet, BMW, Dodge, Jeep, Hyundai, Mitsubishi, Porsche, Nissan, Volkswagen, and Toyota. The previous cloud provider responsible for supporting the company’s communication strategy was unable to give the brand the support and reliability they needed. As the business began to expand, Gettel believed that they needed better, more accurate reporting, stronger communication strategies, and enhanced reliability.
Following an in-depth evaluation of some of the leading cloud communication services available on the market today, Gettel chose to access 8×8 to help them achieve their goals of reliable global cloud communications, optimised customer support, and superior voice quality. According to Siemer, the organisation was particularly impressed by the possibilities of the X Series, which comes with analytics solutions to boost the brand’s call reporting and recording functions.
Implementing the 8×8 X Series
Across all 17 locations, employees of the Gettel brand will now be able to embrace the X Series as a solution for collaboration and communication with partners, customers, and suppliers. Additionally, the 8×8 analytics services promise to provide the company with the next-level business insights they need to identify marketing effectiveness, detect calling trends, and track interactions. This will lead to better coaching opportunities for employees, and hopefully, stronger customer service overall.
According to the SVP for Enterprise and Midmarket at 8×8, Scott Sampson, the brand continues to see more organisations in the marketplace moving towards an integrated single solution for cloud communications. The group is thrilled to be supporting Gettel in their goal to achieve high-quality communications with stronger support and reliability.
