In February 2017, BT have chosen to go live with their brand-new Tollring real-time CFMS system (Credit and Fraud Management System) on the wholesale hosted Centrex platform. This new cloud-based CFMS has been designed within the BT Wholesale data centre to help offer comprehensive fraud protection and detection in real-time for the hosted platform.
The CFMS is highly impressive, capable of monitoring call trends, implementing triggers and rules to protect resellers and customers from illegal usage, and more. Even the credit management aspect of the new system allows for constraints on legitimate spends in order to better deal with “risk-heavy” customers.
A Powerful New Form of Protection
The Fraud and Credit management system represents a powerful new combination for BT. Now that Tollring’s system has been put in place, each call must move through four stringent testing gates, including an extensive register of risks, regions, and countries, and a black-listed destination register. If the call manages to move through those gates successfully, they’ll still need to move through rule profiling before adhering to expenditure limits.
Notifications, live dashboards, and frequent reports have all been set up to make sure that BT is fully informed about what’s going on in its network, enabling fraudulent calls to be instantly terminated and blocked to prevent further issues from happening again.
A New Approach to an Old Problem
According to the Director of Hosted Communications with BT Wholesale, Dave Axam, Fraud is currently one of the most significant challenges that the marketplace is facing. During an interview, he commented that we have begun to see fraudsters becoming more persistent and frequent with their hits, which can make the “capping” approach to fraud management insufficient in the battle to protect companies and consumers. This is why BT have decided to go with Tollring, and create a completely different approach by looking at the analytical capabilities within customer data, network trends, and more. In the end, BT are basically taking a proactive approach to Fraud by attempting to anticipate what’s going to happen.
According to Axam, BT currently believes that intelligent analytics are the only way that they can take steps to prevent the next type of fraud before it’s allowed to do significant damage within the industry. They feel that embedding the Tollring intelligence and analytics tool into their network for hosted communications allow them to provide their partners, customers, and more with a new level of security and protection.
The Managing Director for Tollring, Tony Martino said that the company has taken several significant steps towards tackling the key issues of credit management and fraud in cloud telephony. They believe that the adoption of their new product should help to place BT out in front of their competition by ensuring that customers have a level of protection that they simply can’t get anywhere else.
Time will tell just how effective the new solution may be.
