Customer experience (CX) is arguably the most valuable premise within any business. With the capabilities of modern technology platforms organisations have the opportunity to transform and differentiate their businesses within in any given market.
Talkdesk specialise in the power of transformation with their cloud based contact centre platforms. Focused in the enterprise market their innovative solutions are designed to enable their customers to revolutionise and optimise their own customer engagement. Their annual user conference, Opentalk, aims to engender similar benefits.
The event which got underway in San Francisco yesterday is themed on ‘Magic Moments: Amazing Customer Experiences’. Welcoming more than 100 speakers and over 5000 attendees, from 31 countries, to the ‘windy city’, Opentalk18, will feature sessions designed for sales, customer service, and customer experience professionals. A selection of specialist speakers will be discussing the most relevant topics within the worlds of customer engagement. Russ Hearl, Head of Sales for Cloud Apps at Google, and Jeanne Bliss, Author, Founder and CEO of Customer Bliss are just some of the key speakers.
UC Today are attending Opentalk18 as media partners and as well as keeping you up to date with all the news from the event you can also expect a host of interviews with speakers and the Talkdesk executive team. Tiago Paiva, CEO of Talkdesk, explains the main ethos of Opentalk18.
“Customer experience has become the key differentiator for both disruptive and established companies. Our objective with Opentalk is to go beyond the typical user conference and offer an industry conference where professionals can hone their craft, stay ahead of trends and leverage best practices from customer experience leaders.”
The opening keynote took place yesterday where Nicolle Paradise, a Top 25 Customer Success Influencer, one of 7 Influential Women in Customer Success You Should Be Following and Head of Audience Experience at TEDxSanFrancisco, focused on the factors that differentiate organisation’s provision of customer service.
“What is the difference that makes some companies compete and win and makes some companies compete and lose? Money spent is not the only factor. It is less about all the resume skills of the people that work there, it’s more about the environment that they work in.”
Speaking from personal experience as a call centre agent in the ’90s, Nicolle explains that the leadership within customer service environments is crucial.
As well as examining the ideologies of great service, Talkdesk, are also taking the opportunity to update their community on their latest strategies and innovations. During the conference they will be making several announcements relating to their latest and most innovative new products as well as announcing a sponsored scheme to boost innovation within the customer experience industry.
Opentalk18 continues tomorrow, more to come from UC Today.