Workplace by Facebook Showcases New Features at Flow Leadership Summit

Workplace by Facebook powers up its collaboration platform

Workplace Logo
Workplace by Facebook

Following Flow, Workplace by Facebook‘s inaugural leadership summit, in early October, Workplace by Facebook has rolled out some major features to it’s platform. Established as a platform to share information and interact with colleagues, the introduction of key collaboration functionality makes Workplace by Facebook a real competitor to the leaders in team collaboration, like Slack and Microsoft Teams. The CIO’s Guide to Workplace by Facebook, published 8 months ago, looks very different today. Let’s take a look at some of the most important announcements.

Multi-Company Chat

Multi-company Chat (MCC) for Multi-company Groups (MCGs) will allow individuals from different organisations to send each other messages or hold video calls in Workplace Chat, as long as both organisations are on Workplace and both users are in the same MCG.

Voice and Video Calling

Members will also be able to video or voice call other organisations, now moving Workplace into the unified communications space.

Do Not Disturb

Employees can activate their Do Not Disturb status in Workplace Chat by simply turning off notifications across mobile and desktop at the touch of a button to maintain workflow or take a break. Users can decide how long you’d like to remain undisturbed and an automatic message will make sure that your colleagues know when you’ll next be available. Users can also “snooze” notifications.

Unified Communications & Collaboration Smart Guide
Pinned Threads

Pinned threads make it easy for people to keep important chat threads at the top of their inbox so they can easily dip in and out of conversations without losing context. Posts can be pinned too and  will appear as a list at the top of the Workplace Chat window across desktop and mobile apps. Users will be able to pin and unpin up to 15 threads, and reorganise them by dragging and dropping into a different order.

Direct Replies

Reply directly to specific messages within the chat group, so it is clear which part of the conversation they are referring to (similar to WhatsApp).

Safety Check For Business

Deployed via Workplace chat, Safety Check aims to ensure employers know of the safety of their staff during situations where lives could be at risk. If and when a crisis arises, organisations can identify who may be affected, send multiple modes of notification, and monitor employee responses — and they can do it fast.

Flow Leadership Summit
Similar to the consumer version of Safety Check you may be familiar with, it is not geo-targeted. The tool is deployed by organisations directly based on the location of an employee’s whereabouts and has been used by millions in the last four years since it launched. Any assistance requested from an employee in need is run by the organisation deploying the tool.

A selection of BETA customers running the new “Safety Check for Business” feature include: AstraZeneca, Delta Air Lines, T-ROC and VisionWorks.

It is clear that strides have been made to further Workplace by Facebook’s reputation as a true collaboration tool. The introduction of core functionality like voice and video calling is sure to ease the worries of some CIOs, who once worried that they weren’t ready to introduce Facebook into their workplace.


Leave a Reply

Dominic Kent

Written by Dominic Kent

Hi, I’m Dominic. I’m a Freelance Product Marketer, Copywriter and Journalist. I specialise in Unified Comms, Collaboration and Contact Centre. You'll usually find me in a coffee shop or my garden shoffice!