A company with a reputation for breaking the mould, Zoom Video Communications has taken the world down under by storm, with significant growth across both New Zealand and Australia. The company achieved a 105% increase in its customer base and a 134% increase in revenue over the last 12 months.
Just some of the companies who rely on Zoom in ANZ include Planet Innovation, the REA Group, and the Western Sydney University. The brand believes that the reason for its exceptional performance is its reliable platform, built around high-quality video and top of the line connectivity. Zoom is helping customers to achieve amazing collaboration and communication solutions, in an area plagued by bandwidth issues.
Leveraging the Local Network
In an era where communication and collaboration are key to digital transformation (DX) and business performance, Zoom has delivered a high-quality platform that not only delivers next-level technology but also simplifies communications too. In Australia, New Zealand, and even around the world, customers want systems that are future-proof, yet easy to use at the same time, and that’s exactly what Zoom is striving to deliver.
To help support customers across the ANZ region, Zoom has been putting extra focus into their local, and global network solutions. They’ve started their own support office in Sydney, to give customers a local source of expertise, as well as launching a nearby data centre too.
In a year marked by collaboration, Zoom has also been connecting with various other companies to give their customers a more complete end-to-end solution. During the last 18 months, the company has developed long-standing relationships with Box, Slack, and Okta. You may have also read about Zoom’s decision to partner with Crestron, and Workplace by Facebook to further enhance customer communication options.
A Pattern of Powerful Growth
According to the chief engineer of the REA Group for Zoom, Tomas Varsavsky, the business has been growing exponentially over the last couple of years. In an attempt to keep the experience as smooth and seamless as possible for customers, Zoom has continued to adapt and improve their internal technology to support their customers wherever they may be, focusing on keeping their platform reliable, and accessible.
The CEO for Zoom, Eric Yuan believes that the rapid expansion of the company throughout the ANZ region comes down to the fact that people around the world are in desperate need of secure, simple, and effective meeting room experiences. The market has begun to embrace the power of effective video strategies, and if Zoom can continue to offer the quality they’ve become recognised for in 2017, then they should be able to dominate the years ahead.
If you consider the state of rapid expansion that Zoom has been in for the last few years, the extreme uptake in ANZ doesn’t seem so surprising. The boost in Australia and New Zealand comes about one year after the initial $100M Series D funding that came from Sequoia, which has supported the growth of the business ever since. Now, all we can do is wait and see where Zoom goes next.
