Regular software updates are nothing new for most of us, but Akixi customers stand to benefit from more than just minor bug fixes and performance enhancements when its latest release is rolled out this month.
The call management and call centre analytics company is now giving its customers across the globe the opportunity to view their Akixi wallboards via a new smartphone app. Available on Android and iOS, the app presents call statistics on a highly visual wallboard optimised for smartphones and tablets. When alarms are activated against specific call statistics, the user can be notified with an alarm sound or a vibration alert – ideal for supervisors and managers who want the ability to monitor their business’s call operations regardless of whether they are travelling, in meetings or working remotely.
Another belated Christmas present for Akixi customers is the introduction of financial statistics to its reports, a feature which shows the monetary value of calls waiting, calls answered and calls abandoned. This proved extremely popular during the pre-release demonstrations at BroadSoft’s Connections event in October last year as Akixi’s Managing Director, Bart Delgado, comments:
“The feedback we received on the financial statistics fields at the Connections event in Phoenix was tremendous. The ability to see revenue in the queue is extremely powerful as money is a massive motivator for both individuals and teams who are commission based. Combining these statistics with our digital wallboards makes this feature an obvious winner for Akixi users, and of course because Akixi is a cloud-based service, there’s no additional investment for customers to make – the updates and enhancements will happen automatically.”
Akixi customers can also now benefit from extended data storage which has been introduced, potentially increasing storage up to 12 months. Those customers on the BroadWorks platform will now also be able to show their business’s department IDs in extension lists and other reports.
The wallboard app and these latest features are all driven by Akixi’s ethos of continually listening to its customers and market demands in order to drive the business forward, as Bart continues:
“We are in an enviable position at Akixi – we have a great product, some very strong relationships in the industry and the business is growing month on month. But we are not complacent. I firmly believe that to maintain our success and strong position in the market, we need to evolve.”
“So we’re constantly reviewing where we are, where we want to be and what we need to do differently, or better. That is why we continue to invest in the business, ensuring that we have the resources in place to provide a market-leading product and to deliver excellent customer service.”
“2018 is going to be a very exciting year for us and our customers, with further product enhancements and new marketing initiatives in the pipeline. Watch this space!”
Established in 2008, Akixi offers advanced hosted call management and call centre analytics services, providing easy and cost effective services to both PBX and VoIP providers. The company works with a network of over 300 service providers and resellers bringing Akixi to over 2,500 active sites globally. The Akixi service is compatible with BroadSoft, Unify and Panasonic platforms, and offers over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards. The service is available to users anywhere across multiple sites and is highly scalable from 2 to over 10,000 users.