Arkadin recently announced the introduction of their Global Direct Routing service for Microsoft Teams. Thanks to their Arkadin CTS for Teams offering, the company is giving multi-national organisations the opportunity to deploy their Microsoft systems across 24 countries with unprecedented ease.
The Direct Routing solution is just one in a lineup of solutions that Arkadin provides through their Cloud Transformation Services (CTS) portfolio, and it’s a great example of the brand’s commitment to their position as a launch partner for Microsoft Teams Direct Routing as a Service. The simple solution should allow modern companies to make and receive phone calls more efficiently through their PSTN, without installing additional on-premise infrastructure.
A New Pathway to Microsoft Teams
Arkadin has a strong reputation as a leading cloud communications service providers, with more than 50,000 customers worldwide. As a Microsoft enablement partner, Arkadin is offering its direct routing solution for companies who are keen to start pushing forward with their digital transformation (DX) journey. The proven infrastructure offered by Arkadin’s voice solution will offer customers the highest level of flexibility from their deployments.
According to Christophe Reyes, the managing director of Arkadin’s Unified Communication Services line, the brand is excited to have the opportunity to partner with Microsoft and deliver more comprehensive global deployment options for their customers. With more than 15 years of success delivering cloud services through Microsoft, Arkadin feels confident in their ability to delight their clients. The Direct Routing as a Service solution will come with:
- Contact centre solutions
- Service desk strategies (24/7/365 voice NOC and monitoring)
- Regulatory compliance
- Mix-and-match calling plans for customers
- Flexible calling plans such as unlimited per user bundles, per minute, per second and more…
Empowering Modern Teams with Microsoft and Arkadin
The new direct routing service is evidence of how Arkadin is continuing to innovate with their go-to-market strategies. The business is giving customers the chance to succeed more rapidly with their cloud-based transformation initiatives. During the Microsoft Inspire event, Arkadin executives will be promoting a range of initiatives, including the Microsoft Teams Direct Routing services to support businesses in reaching stronger cloud leadership. Other announcements include:
- An alliance with Fujitsu to promote Microsoft Cloud Voice solutions
- Anywhere365 – the largest Skype for Business-based contact centre and dialogue management platform soon to be available on the Arkadin UC platform
- Arkadin’s CTS end-to-end professional services to guide clients in their cloud transformation through Microsoft Teams
From their direct routing solution to their consulting, planning and support services, Arkadin hopes to give clients a more comprehensive approach to digital transformation. The Arkadin Direct routing service is available in 24 countries as of today, and companies can take part in 60-day CTS Teams pilot samples to test the system for themselves.