Mitel, a global leader in the world of business communications responsible for more than 2 billion connections worldwide, recently announced the arrival of their rebranded portfolio of on-site and cloud solutions for North America. The updated portfolio comes only a few months after Mitel purchased ShoreTel to help them deliver the broadest range of communication and collaboration strategies to consumers moving forward.The ShoreTel acquisition allowed Mitel to offer their customers a broader range of choices when it comes to selecting the best path to the cloud.
The Mitel Portfolio for North America
The integrated and rebranded portfolio for the North American market has been designed to provide simplicity, efficiency, and reliability to enterprises and companies across the nation. The flagship solutions delivered to North America include:
- MiVoice Business complete with the MiCollab service and the MiContact Center service
- MiVoice Connect: The updated version of ShoreTel Connect ONSITE, complete with Connect UC and Contact Centre
- MiVoice Office 250 featuring applications for conversation management.
For UCaaS customers, Mitel will now be offering “MiCloud Connect”, which is the rebranded form of the ShoreTel Connect CLOUD product, combined with Teamwork and contact centre. What’s more, there’s also “MiCloud Flex”, which is the rebranded MiCloud Enterprise product, with MiCloud Contact Center and MiCollab.
Alongside the flagship products Mitel is bringing to market, the company will also be offering a range of on-site and cloud solutions and applications that have helped it to earn its position as a leader in the UC marketplace. You can find details of the fully integrated portfolio here.
A Strong Step Forward for Mitel
Mitel is already recognised as UC market leader by the Gartner Magic Quadrant and the number 2 market share holder for Unified Communications as a Service. Today, thanks to the recent ShoreTel acquisition and the decision to rebrand a powerful range of exciting UC products, Mitel’s portfolio has never been more competitive.
According to experts, Mitel can now offer its customers a broader range of on-site and cloud strategies designed to help them choose their own path to the cloud depending on the unique needs of their end-users and customers. This means that you can select the flexibility package that suits you, at a time that makes sense for your business.
Today’s businesses in North America are making the move to the cloud more rapidly than ever before to keep pace with other brands in the process of digital transformation. However, it’s important to acknowledge that different companies embrace the cloud environment at different rates. The customers that Mitel is working with today need plenty of choices available to them if they’re going to make confident decisions about their future communication portfolio, and the recent update allows Mitel to offer this versatility on a deeper level.